Digital Support Officer

4 days ago


Joondalup, Australia Edith Cowan University Full time
Job Summary

We are seeking a highly skilled and customer-focused Digital Support Officer to join our team at Edith Cowan University. As a key member of our Digital Support Team, you will be responsible for providing technical support to students and staff, ensuring seamless delivery of customer services and maintaining current knowledge of a range of technologies and processes.

Key Responsibilities
  • Deliver effective and seamless customer services to satisfactory completion, focusing on improving the customer experience through face-to-face customer engagement and empathy.
  • Provide Level 1-2 technical support to staff and students in End Use Computing and Audio-Visual technologies.
  • Manage own workload, working independently and within a broader team, to complete tasks and maintain current knowledge of technologies and processes.
  • Follow appropriate processes for delivering customer service, including tracking and record keeping within the service management tool.
  • Contribute to the improvement of knowledge and instructions, enabling consistent and optimal delivery of customer services.
  • Protect University data and systems through adherence to published policy, standard and process documents.
Requirements
  • Relevant diploma level qualification with relevant work-related experience or an equivalent combination of relevant experience and/or education/training.
  • Excellent customer service skills, focusing on quality outcomes for all parties.
  • Strong interpersonal skills, ability to work cooperatively with others and build positive working relationships.
  • Effective communication skills, ability to present information in a concise and understandable format.
  • Technical skills in End Use Computing and Audio-Visual technologies, with formal qualifications highly regarded.
What We Offer

This full-time, ongoing position attracts remuneration of $71,918 to $76,598 per annum, plus 17% University superannuation contribution.



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