
Donor Services Advocate
7 days ago
We are seeking a skilled and dedicated customer service representative to join our team. As the primary point of contact for donors, you will be responsible for answering inquiries, arranging donation pickups, and providing administrative support to various teams within our organization.
The ideal candidate will possess strong communication skills, a high level of integrity, and a willingness to learn and adapt to new situations. They will also be able to process a high volume of donor contacts quickly and efficiently, while maintaining attention to detail and a focus on delivering exceptional customer service.
Key Responsibilities:
- Engage with donors through phone calls, text messages, and online inquiries
- Arrange pickup of donations for collection drivers in an efficient manner
- Provide administrative support to collection drivers and other teams
- Answer inquiries about other departments within our organization
- Make outbound calls to thank donors for their engagement
Benefits of Joining Our Team:
- Opportunities for career growth and development
- A friendly and supportive team environment
- Attractive non-profit salary sacrifice package available
Requirements:
- Strong work ethic and drive
- Excellent communication skills
- High level of integrity and honesty
- Ability to process high volumes of information quickly and efficiently
- Proven experience in customer service or a related field
What We Offer:
- Competitive hourly rate of $30-$35 per hour
- Salary packaging options
Work Environment:
- In-office role at our Head Office
- Monday to Friday, 9am-3pm
- Casual position with opportunities for permanent employment
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