Customer Service Advocate

2 weeks ago


Australia beBeeCustomer Full time $49,992 - $62,531

Customer Experience Advocate: A Rewarding Career Opportunity

We are seeking a dedicated and customer-focused individual to join our team as a Customer Experience Advocate. In this role, you will play a vital part in delivering exceptional customer service to our key clients.

Key Responsibilities:

  • Manage customer inquiries with a strong focus on resolution.
  • Run efficient case management and follow-up within agreed timeframes.
  • Stay up-to-date with processes, procedures, and products to ensure accurate information is provided.

Qualifications:

  • Ability to own your work, be reliable, and responsible while working independently.
  • Experience in providing exceptional customer service, whether in a contact centre, retail, or hospitality setting.
  • Attention to detail, maintaining a high level of service even under pressure.
  • Excellent communication skills (written and verbal) – clear, calm, and well-spoken phone manner and ability to listen.
  • Naturally empathetic and resilient nature to stay positive in challenging situations.
  • Computer literacy with a strong eye for detail.
  • Confidence in communicating via written communications.
  • Adaptability and passion for delivering exceptional customer experiences.

What We Offer:

  • A diverse and energetic team environment.
  • The opportunity to work with cutting-edge technology.
  • Flexibility and adaptability in a hybrid remote work setup.

Job Details:

  • Full-time, permanent position.
  • Competitive salary range.
  • Location: Hybrid remote in Mount Kuring-gai, NSW 2080.


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