Service Operations Professional

2 days ago

Melbourne, Victoria, Australia beBeeoperations Full time

About this role

We are looking for a Service Operations Analyst to join our team. As a global leader in cybersecurity, we protect the people, processes and technologies that drive modern organizations. Our customers span all industries, and they count on us to keep their businesses running, their communities safe and their lives moving forward.

As a Service Operations Analyst, you will provide critical support to our Professional Services team. You will develop proposals, statements of work, and other business development documentation, as well as help to mature the daily operations of our growing Professional Services business.

Key responsibilities

  • Manage requests from Sales and Service delivery teams to develop Statements of Work and win new client business
  • Support Services Delivery teams in project setup and / or wrap-up activities to aid in accurate resource planning, revenue forecasting & recognition, invoicing activities and engagement analytics
  • Develop proposals and respond to client requests for proposals (RFPs), by researching and writing standard and customized proposals
  • Work cross functionally with internal Legal and Finance teams to maintain templates, repositories, and archives of Statements of Work (SOW) and other key sales documents
  • May support process improvement efforts and system automation efforts within our Services business
  • May support operational metrics tracking including but not limited to bookings, revenue, utilization, average deal size, average bill rates, cross-sell, repeat customer business, customer satisfaction / Net Promoter score, etc.

What you'll need

  • 2+ years experience in an operations or business analysis role
  • Bachelor's preferably in Finance, Accounting, Business Management or related field
  • Must work effectively at a distance
  • Strong organizational skills with the ability to handle multiple tasks at once
  • Demonstrated project management experience

Bonus points

  • English language skills - exceptional written and verbal communication
  • Proficient with Microsoft Excel
  • Strong working knowledge of a professional services firm preferred
  • Adept at communicating timelines and expectations to large teams
  • Experience with any of the following systems / programs is a plus : Jira / Confluence / FinancialForce / Salesforce / RFPIO (or another proposal tool)

Benefits of working with us

  • Remote-friendly and flexible work culture
  • Market leader in compensation and equity awards
  • Comprehensive physical and mental wellness programs
  • Competitive vacation and holidays for recharge
  • Paid parental and adoption leaves
  • Professional development opportunities for all employees regardless of level or role
  • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
  • Vibrant office culture with world class amenities
  • Great Place to Work Certified across the globe

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