Head of Sales and Operations, MEL

3 weeks ago

Melbourne, Victoria, Australia Clarence Professional Offices (Melbourne) Pty Ltd Full time

Add expected salary to your profile for insights

If you're a strategic thinker who can balance sales, service, and operations with ease — we want to hear from you. Clarence is looking for our next Head of Sales and Operations to lead across our Melbourne sites. This is your opportunity to shape a thriving professional workspace, elevate member experience, and drive sustainable business growth.

Why Clarence?

Clarence is a unique shared office environment tailored for lawyers and professionals. We're more than just a workspace – we're a thriving network. With premium locations, a values-driven culture, and a commitment to quality, we help our members succeed.

About the Role

As the Head of Sales and Operations for Melbourne, you'll play a critical role in leading the sales process, managing daily operations, and shaping the resourcing strategy across our Melbourne offices. You'll be responsible for financial performance, member experience, team leadership, and operational excellence.

Your Key Responsibilities

Operational Leadership

  • Lead and support location managers and team leaders to deliver smooth and efficient operations
  • Execute business plans aligned with company goals
  • Foster strong relationships with members and internal stakeholders
  • Identify and implement improvements in service delivery and performance

Business Development & Sales

  • Drive occupancy and revenue through strategic sales initiatives
  • Leverage your industry network to generate business opportunities
  • Lead marketing and promotional efforts to strengthen market position
  • Maintain strong awareness of competitor landscape and market trends
  • Lead, train, and develop a high-performing member services team
  • Oversee recruitment, onboarding, rosters, and leave planning
  • Model and promote a positive, values-driven workplace culture
  • Ensure performance and growth conversations are regular and constructive
  • Manage location-level P&Ls, ensuring accurate revenue capture across services
  • Oversee member invoicing, service alignment, and financial reporting
  • Supervise discretionary spending and drive efficiency in supplier coordination

What You'll Bring

  • 5+ years' experience in operations, serviced offices, or a client-facing leadership role
  • Proven ability to lead teams and drive business growth
  • Background in professional services, hotels, or flexible workspace preferred
  • Exceptional communication, organisation, and time management skills
  • Eye for detail and a passion for delivering premium service
  • A confident, adaptable, people-first leader
  • Qualifications in Business, Management or Administration are a bonus, but not essential.

Apply Now with your resume and a brief cover letter outlining your leadership and sales experience.

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