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Technical Services Officer

2 months ago

Osborne, Australia BAE Systems Full time
About the Role

We are seeking a highly skilled Technical Services Officer to join our IM&T Service Delivery team based in Adelaide. As a key member of our team, you will be responsible for providing technical support for our extensive computing fleet, including infrastructure, mobile devices, and video conferencing technologies.

Key Responsibilities
  • Provide timely and effective technical support for Level 2/3 support requests, ensuring a high level of customer satisfaction.
  • Contribute to the development of continuous improvement strategies to enhance customer service and reduce lifecycle processes.
  • Install and configure desktop hardware, software, and peripherals in a network environment, adhering to prescribed frameworks.
  • Manage customer expectations for the resolution of outstanding incidents and service requests, providing timely updates on system downtime or interruptions.
  • Alert customers or business to potential or known problems affecting the quality of services provided.
  • Create and maintain process instructions and relevant documentation.
  • Work closely with the Hardware Asset Management team to ensure hardware and peripherals are managed in accordance with their lifecycle.
  • Complete Classified Technical Support duties as required.
  • Assist with projects as allocated.
About You
  • Demonstrated experience (at least 2-3 years) in a Level 2 or 3 IT Administrator/Support role, preferably in a large corporate networked environment.
  • Proven ability to problem-solve and troubleshoot with a focus on achieving objectives and ensuring effective outcomes.
  • Proven ability to support both hardware (laptop/desktop, mobility, and video conferencing) and software (MS operating systems and business applications) in a diverse corporate environment.
  • An IT-related Diploma, Microsoft Certification, or equivalent is preferred.
About Us

We are a workplace that truly cares about your wellbeing. Our people are diverse, and we value the variety of perspectives this brings. We know that a culture that is inclusive and fosters a sense of belonging is a place where we can all make the most of our unique talents and be our best.

We welcome applicants from all people regardless of sex, gender identity, race, ethnicity, disability, pregnancy, age, or other lived experience; and strongly encourage applications from Aboriginal and Torres Strait Islander people for all positions.

We are proud to be recognised as an employer of choice for women by WORK180.

As a member of the Circle Back Initiative, we commit to responding to every applicant.

To learn more about our competitive employee benefits, flexibility, other employment opportunities, and what to expect from our recruitment process, please visit: