Technical Services Officer

2 weeks ago

Osborne, Australia BAE Systems Full time

**At BAE Systems Australia**
- Do interesting work that MATTERS
- ENJOY what you do
- GROW your career
- Be YOU

We work in a thriving sector - one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our success. Collectively we make the impossible possible.

Recognised for delivering projects of global and national significance that help keep Australia safe, it is our shared passion that shapes our culture, and our people that make it a great place to work.

**About the OPPORTUNITY**

We currently have an exciting opportunity for a motivated Technical Services Officer within our IM&T Service Delivery based at Adelaide.

Reporting to the Technical Services Lead, you will be responsible to provide technical support for the customer's extensive computing fleet: infrastructure, mobile fleet, Personal Device Assets and Video Conferencing technologies.

Also, you will contribute to timely responses and recommendations on support requests and continuous improvement strategies to customer problems and queries to deliver a high level of customer service and reduce lifecycle processes.

More specifically, you will
- Contribute to timely responses and recommendations for Level 2/3 support requests, and provide a valued customer experience for all BAE Systems Australia employees.
- Provide technical support for BAE Systems Australia's extensive computing fleet: desktop hardware and peripherals, mobile fleet, Personal Device Assets and Video Conferencing technologies
- Troubleshoot and provide information to enable resolution on Level 2/3 support requests and promptly allocate unresolved calls as appropriate
- Receive and handle requests for support, following agreed procedures and within Service Level Agreement (SLA) guidelines
- Manage customer expectations for the resolution of outstanding incident and service requests, advising customers in a timely manner of system downtime or interruptions
- Alert the customer or business to potential, or known problems that affect the quality of services provided
- Create and maintain process instructions and relevant documentation
- Work closely with the Hardware Asset Management team to ensure hardware and peripherals are managed in accordance with their lifecycle.
- Complete Classified Technical Support duties as required
- Assist with projects where allocated

**About YOU**
- Demonstrated experience (of at least 2-3 years) in a Level 2 or 3 IT Administrator/ Support role, preferably in a large corporate networked environment
- Proven ability to problem solve and troubleshoot with a focus on achieving objectives and ensuring effective outcomes
- An IT related Diploma, Microsoft Certification or equivalent is preferred

***

**About US**

You will be joining a workplace that truly cares about your wellbeing.

Our people are diverse and we value the variety of perspectives this brings, we know that a culture that is inclusive and fosters a sense of belonging is a place we can all make the most of our unique talents and be our best.

As Australia's largest defence company in a rapidly growing sector, you will be connected into a global team and encouraged to explore where your career might take you whether that is a traditional career path or squiggly one, there are infinite possibilities for you at BAE Systems Australia.

We are proud to be recognised as an employer of choice for women by WORK180.

As a member of the Circle Back Initiative we commit to respond to every applicant

**Clearances**

As a Defence security clearance is required for this role, applicants must be Australian citizens and either possess or be eligible to obtain and maintain appropriate clearances.

Further information regarding security clearances.

  • Technical Services Officer

    2 weeks ago

    Osborne, Australia BAE Systems Full time

    About the RoleWe are seeking a highly skilled Technical Services Officer to join our IM&T Service Delivery team based in Adelaide.As a Technical Services Officer, you will be responsible for providing technical support for our customer's extensive computing fleet, including infrastructure, mobile devices, and video conferencing technologies.You will work...

  • Technical Services Officer

    5 months ago

    Osborne, Australia BAE Systems Full time

    At BAE Systems Australia - Do interesting work that MATTERS - ENJOY what you do - GROW your career - Be YOU We work in a thriving sector - one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our...

  • Technical Services Officer

    2 weeks ago

    Osborne, Australia BAE Systems Full time

    Job description At BAE Systems Australia Do interesting work that MATTERS ENJOY what you do GROW your career Be YOU We work in a thriving sector – one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute...

  • Technical Services Officer

    6 days ago

    Osborne, Australia BAE Systems Full time

    About the RoleWe are seeking a highly skilled Technical Services Officer to join our IM&T Service Delivery team based in Adelaide. As a Technical Services Officer, you will be responsible for providing technical support for our extensive computing fleet, including infrastructure, mobile devices, and video conferencing technologies.Key ResponsibilitiesProvide...

  • Technical Services Officer

    1 week ago

    Osborne, Australia BAE Systems Full time

    About the OpportunityWe are seeking a highly motivated Technical Services Officer to join our IM&T Service Delivery team based in Adelaide.As a Technical Services Officer, you will be responsible for providing technical support for our customers' extensive computing fleet, including infrastructure, mobile devices, and video conferencing technologies.You will...

  • Technical Services Officer

    2 months ago

    Osborne, Australia BAE Systems Full time

    At BAE Systems Australia - Do interesting work that MATTERS - ENJOY what you do - GROW your career - Be YOU We work in a thriving sector - one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our...

  • Technical Officer

    4 days ago

    Osborne, Australia ASC Pty Ltd Full time

    975375- Osborne- Technical Officer- Full time- Closing on: Nov 23 2024ASC is Australia’s submarine company. We built the Royal Australian Navy’s Collins Class submarines, sustain them, and are now delivering their Life of Type Extension to increase the boats’ service lives. We have also been selected by the Australian Government to sustain and jointly...

  • Technical Officer

    6 days ago

    Osborne, Australia ASC Full time

    ASC is Australia’s submarine company. We built the Royal Australian Navy’s Collins Class submarines, sustain them, and are now delivering their Life of Type Extension to increase the boats’ service lives. We have also been selected by the Australian Government to sustain and jointly build the nation’s nuclear-powered submarines – the largest and...

  • Technical Support Officer

    2 weeks ago

    Osborne, Australia ASC Pty Ltd Full time

    975330- Osborne- Program / Project Management- Full time- Closing on: Nov 17 2024ASC is Australia’s submarine company. We built the Royal Australian Navy’s Collins Class submarines, sustain them, and are now delivering their Life of Type Extension to increase the boats’ service lives. We have also been selected by the Australian Government to sustain...

  • Technical Support Officer

    4 months ago

    Osborne, Australia ASC Pty Ltd Full time

    ASC is Australia’s submarine company. We built the Royal Australian Navy’s Collins Class submarines, sustain them, and are now delivering their Life of Type Extension to increase the boats’ service lives. We have also been selected by the Australian Government to sustain and jointly build the nation’s nuclear-powered submarines - the largest and most...

  • Technical Support Officer

    4 months ago

    Osborne, Australia ASC Pty Ltd Full time

    We work in an environment that is interesting and meaningful. We’re Australia’s submarine company, and every day we’re supporting the Royal Australian Navy to protect Australia’s national security and to bring its submariners home safely. If you are looking for a role that makes a difference, we’ll provide you with the opportunity to grow your...

  • Technical Support Officer

    2 weeks ago

    Osborne, Australia ASC Full time

    ASC is Australia’s submarine company. We built the Royal Australian Navy’s Collins Class submarines, sustain them, and are now delivering their Life of Type Extension to increase the boats’ service lives. We have also been selected by the Australian Government to sustain and jointly build the nation’s nuclear-powered submarines – the largest and...

  • Technical Officer

    6 days ago

    Osborne, Australia ASC Full time

    About the RoleThe Technical Officer - Calibration role at ASC is a unique opportunity to provide support to the Senior Technical Officer Calibration. As a key member of the team, you will be responsible for arranging calibration of ASC's Inspection, Measuring and Test Equipment by both internal and external calibration facilities.Key ResponsibilitiesEnsure...

  • Head of Technical Services

    4 months ago

    Osborne, Australia ASC Pty Ltd Full time

    ASC is Australia’s submarine company. We built the Royal Australian Navy’s Collins Class submarines, sustain them, and are now delivering their Life of Type Extension to increase the boats’ service lives. We have also been selected by the Australian Government to sustain and jointly build the nation’s nuclear-powered submarines - the largest and most...

  • Technical Officer

    2 days ago

    Osborne, Australia ASC Full time

    About the RoleThe Calibration and Maintenance Officer will provide support to the Senior Technical Officer Calibration, ensuring the effective and timely calibration of ASC's Inspection, Measuring and Test Equipment. This will involve liaising with internal asset owners and calibration facilities to maintain accurate records and documentation.Key...

  • Technical Support Officer

    2 weeks ago

    Osborne, Australia ASC Full time

    About the RoleASC is seeking a highly organized and detail-oriented Technical Support Officer to join our Planning Department. As a key member of our team, you will provide administrative support to ensure the smooth operation of our work packages.Key ResponsibilitiesCoordinate and track work packages to ensure project readinessPrepare and print work packs...

  • Technical Specialist

    3 days ago

    Osborne, Australia ASC Full time

    About the RoleThe Technical Officer-Calibration role at ASC is a unique opportunity to provide support to the Senior Technical Officer Calibration. You will be responsible for arranging calibration of ASC's Inspection, Measuring and Test Equipment by both internal and external calibration facilities.Key ResponsibilitiesEnsure all compliance and certification...

  • Technical Officer

    4 weeks ago

    Osborne, Australia ASC Full time

    ASC is Australia’s submarine company. We built the Royal Australian Navy’s Collins Class submarines, sustain them, and are now delivering their Life of Type Extension to increase the boats’ service lives. We have also been selected by the Australian Government to sustain and jointly build the nation’s nuclear-powered submarines – the largest and...

  • Technical Publication Author

    5 months ago

    Osborne, Australia BAE Systems Full time

    At BAE Systems Australia Do interesting work that MATTERS ENJOY what you do GROW your career We work in a thriving sector - one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our success. Collectively...

  • Technical Writer

    5 months ago

    Osborne Park, Australia Mineral Resources Full time

    Osborne Park, WA, Australia, 6017- Full TimeMinRes is a top 50 ASX mining services company with a strong pipeline of projects that will drive unprecedented growth over the next five years. Our people are the foundation of our success, and we offer attractive salaries and benefits, opportunities for career advancement and world-class workspaces designed for...