Network Maintenance Operations Manager

5 days ago

City of Parramatta Council, Australia beBeeMaintenance Full time $100,000 - $115,000
Job Opportunity

This position requires a proactive and customer-focused Maintenance Scheduler to allocate resources to maintenance crews across the network, ensuring timely and efficient service delivery that supports customers, the environment, and operational excellence.

About The Role

You will thrive in a fast-paced environment where your decisions directly influence customer satisfaction. Your key responsibilities include minimising customer impact from daily maintenance activities, managing multiple operational and environmental incidents, and providing 24/7 response capability for network faults.

Key Responsibilities:
  • Minimise customer impact from daily maintenance activities
  • Incident Management: manage multiple operational and environmental incidents
  • Provide 24/7 response capability for network faults
  • Collaborate with stakeholders to deliver seamless service
  • Coordinate with other utilities and contractors to ensure timely repairs
  • Manage workflows for field crews to meet priority timeframes
  • Communicate proactively with customers affected by service interruptions
  • Deliver timely operational insights using available data sources
  • Provide accurate updates to stakeholders
About You
  • 1–5 years' experience in utility network operations or similar
  • Strong customer service skills and a customer-first mindset
  • Proven ability to manage complex stakeholder relationships
  • Excellent teamwork and communication skills
  • Confidence in influencing field teams to meet service standards
  • Availability for emergency and incident response, including 24/7 contact ability
  • Willingness to work a rotating shift roster, including weekends and public holidays

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