Frontline Service Manager

2 weeks ago

Gold Coast, Queensland, Australia beBeeConcierge Full time $40,000 - $99,999

Be the Face of Our Resort

We are seeking a highly skilled and experienced Chief Concierge to join our team at Sea World Resort. As the point of contact for guests arriving at our resort, you will be responsible for creating a warm and welcoming atmosphere and anticipating our guest needs.

About the Role:

In this key position, you will ensure that optimum guest service standards are met whilst managing staffing levels. You will be responsible for meeting and greeting guests, overseeing the operation of all Concierge Services, and working within a fast-paced environment.

Duties:

  • Ensure optimum guest service standards are met whilst managing staffing levels.
  • Oversee the operation of all Concierge Services.
  • Work within a dynamic and changing environment, responding to guest requests quickly and efficiently.
  • Meet and greet VIPs and facilitate their needs.
  • Be versatile and use initiative in responding to guest requests.

Requirements:

To be successful in this role, you will need:

  • Previous experience in a hospitality setting.
  • A current Australian Driver's license.
  • An enthusiastic and flexible approach to work.
  • The ability to work under pressure and meet deadlines.
  • Physical stamina to perform duties such as carrying, lifting, bending, pushing, pulling, standing, and twisting.

Benefits:

We offer a range of benefits to our employees, including:

  • Unlimited free entry to our theme parks.
  • Food and beverage discounts.
  • Unique team member events.
  • Opportunities for professional development.

About Us:

Village Roadshow Theme Parks is a leading entertainment company that creates joy and memories for millions of visitors each year. We are committed to providing exceptional experiences and customer service in a fun and entertaining environment.

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