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Customer Experience Coordinator

2 weeks ago

City of Greater Dandenong, Australia Sonova AG Part time

Transform lives by becoming a Customer Experience Coordinator at our Dandenong clinic.

Customer Experience Coordinator | Clinical Administration - Dandenong - Part-time

We are seeking a friendly and proactive individual to provide exceptional customer service and administrative support to our clinicians and help manage the day-to-day operations of our clinics.

You will play a vital role in ensuring the smooth operation of our business, providing outstanding service to our clients, and helping them achieve optimal outcomes.

About Our Company Culture

We are a values-driven organisation that prioritises the well-being and growth of our employees. We believe in creating a positive and inclusive work environment where everyone feels valued and supported.

Our highly-trained hearing care specialists are helping thousands of people every day to overcome hearing loss and improve their quality of life.

Your Key Responsibilities
  1. Welcome our clients and manage their experience for optimal outcomes.
  2. Schedule and confirm appointments for our clients.
  3. Provide administrative support to our clinicians (Audiologists/Audiometrists).
  4. Efficiently manage the day-to-day operations of our clinics.
  5. Learn and competently use a range of software and applications.
What You Need to Succeed
  1. A passion for delivering an amazing client experience.
  2. Great communication and active listening skills.
  3. Resilience, self-motivation, and lots of energy.
  4. Excellent organisational and time management skills.
  5. Ability to work autonomously and effectively within a team.
  6. Focus on results and the best possible outcomes for both our clinic and our clients.
  7. An interest in learning about features and basic repair/maintenance of hearing aids.
  8. Prior experience in customer service/admin.
What's in it for You?
  1. Competitive remuneration package including base salary plus monthly performance bonuses.
  2. Salary packaging options.
  3. Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub.
  4. Generous employee discounts on Sonova Products for yourself and your family.
  5. Online Wellbeing Centre & Employee Assistance Program (EAP).
  6. Access to the LinkedIn Learning Platform.
  7. Opportunity to grow and develop in your role and beyond.
  8. A values-driven and people-centered culture.
  9. Being part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry.
  10. A genuinely rewarding role with purpose and meaning.