Support Escalation Manager
2 weeks ago
At Microsoft, we are committed to empowering every person and organization on the planet to achieve more. As a Senior Support Escalation Manager, you will play a critical role in delivering exceptional customer experiences and driving business outcomes for our customers.
Key Responsibilities:- Act as a primary contact to understand issues and improve the experiences of account-aligned customers independently.
- Maintain and develop relationships with various internal and external teams to resolve customer issues.
- Collaborate with engineering teams and/or operations teams to identify the right resource and ensure the right groups are engaged to resolve customer issues.
- Manage customer and field expectations around issue response and represent the company independently.
- Identify systematic issues and process breakdowns and participate in projects or workgroups to improve systematic issues and internal processes.
- Strong problem-solving, collaboration, and orchestration skills.
- Ability to translate technical solutions into business language.
- Excellent communication and influencing skills.
- Experience in customer support or a related field.
- A dynamic and supportive work environment.
- Opportunities for career growth and development.
- A competitive salary and benefits package.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer experiences and driving business outcomes, we encourage you to apply for this exciting opportunity.
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Support Escalation Manager
2 weeks ago
Sydney, New South Wales, Australia Microsoft Full timeJob Title: Senior Support Escalation ManagerAt Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a Senior Support Escalation Manager, you'll play a critical role in delivering exceptional customer experiences and driving business outcomes.Key Responsibilities:Act as a primary contact to understand and...
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Senior Support Escalation Manager
5 days ago
Sydney, New South Wales, Australia Microsoft Full timeJob SummaryWe are seeking a highly skilled Senior Support Escalation Manager to join our Customer Service & Support (CSS) organization. As a key member of the account team, you will be responsible for managing escalated customer and partner issues, developing relationships, and driving process improvements.This role requires a strong passion for delivering...
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Senior Support Escalation Manager
4 days ago
Sydney, New South Wales, Australia Microsoft Full timeJob SummaryAs a Senior Support Escalation Manager at Microsoft, you will be responsible for managing escalated customer and partner issues, acting as a primary contact to understand issues and improve the experiences of account-aligned customers independently. You will maintain and develop relationships with various internal and external teams to resolve...
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Senior Support Escalation Manager
3 days ago
Sydney, New South Wales, Australia Microsoft Full timeJob DescriptionAt Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a Senior Support Escalation Manager, you'll play a critical role in delivering exceptional customer experiences and driving business success.Key Responsibilities:Act as a primary contact to understand issues and improve the experiences...
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Senior Support Escalation Manager
57 minutes ago
Sydney, New South Wales, Australia Microsoft Full timeJob DescriptionOverviewAt Microsoft, we empower every person and organization on the planet to achieve more. As a key member of our Customer Service & Support (CSS) organization, you will play a critical role in delivering a seamless support experience to our customers. In this role, you will be responsible for managing escalated customer and partner issues,...
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Senior Account Escalation Manager
4 weeks ago
Sydney, New South Wales, Australia ServiceNow Full timeJob Title: Senior Account Escalation ManagerServiceNow is seeking a Senior Account Escalation Manager to manage customer accounts requiring an enhanced level of interaction and personalized service during account-level escalation.Key Responsibilities:Develop and execute a Get Well Plan to ensure customer satisfaction with our products and services.Understand...
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Senior Account Escalation Manager
4 weeks ago
Sydney, New South Wales, Australia ServiceNow Full timeJob Title: Senior Account Escalation ManagerServiceNow is seeking a Senior Account Escalation Manager to manage customer accounts requiring an enhanced level of interaction and personalized service during account-level escalation.Key Responsibilities:Develop and execute a Get Well Plan to ensure customer satisfaction with our products and services.Understand...
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Technical Support Escalations Lead
3 weeks ago
Sydney, New South Wales, Australia Motorola Solutions Full timeJob DescriptionAs a Technical Support Escalations Lead at Motorola Solutions, you will be responsible for providing expert technical guidance and support to our team, ensuring timely resolution of complex issues. Your primary focus will be on collaborating with team members to prioritize and address critical cases, overseeing the escalation process, and...
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Senior Account Escalation Manager
4 weeks ago
Sydney, New South Wales, Australia ServiceNow Full timeJob DescriptionServiceNow is seeking a Senior Account Escalation Manager to manage customer accounts requiring an enhanced level of interaction and personalized service during account-level escalation. The Account Escalation Manager establishes a trusted short-term advisor relationship that ensures overall customer satisfaction with our products and...
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Technical Support Escalations Lead
2 weeks ago
Sydney, New South Wales, Australia Motorola Solutions Full timeJob Summary:We are seeking a highly skilled Technical Support Escalations Lead to join our team at Motorola Solutions. As a Technical Support Escalations Lead, you will be responsible for providing technical guidance and support to our team, collaborating with stakeholders, and promoting the Knowledge-Centered Service (KCS) methodology.Key...
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Technical Support Escalations Lead
3 weeks ago
Sydney, New South Wales, Australia Motorola Solutions Full timeJob DescriptionMotorola Solutions is seeking a highly skilled Technical Support Escalations Lead to join our team. As a key member of our technical support team, you will be responsible for providing expert technical guidance and support to our customers.Key ResponsibilitiesProvide technical expertise and guidance to customers on complex issuesCollaborate...
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Senior Account Escalation Manager
1 month ago
Sydney, New South Wales, Australia ServiceNow Full timeJob DescriptionWe are seeking a highly skilled Senior Account Escalation Manager to join our team at ServiceNow. As a key member of our account management team, you will be responsible for managing customer accounts that require a high level of interaction and personalized service.Key Responsibilities:Develop and execute a comprehensive get well plan to...
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Lift and Escalator Technician
3 weeks ago
Sydney, New South Wales, Australia Schindler Lifts Australia Full timeAbout the RoleWe are seeking an experienced Lift & Escalator Technician to join our Repairs Team, based in Sydney. Reporting to the Repairs Manager, you will be responsible for completing repairs on existing customer sites and ensuring that all lifts and escalators perform to customer expectations.Key ResponsibilitiesCarrying out repair work to restore...
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Technical Support Escalations Lead
3 weeks ago
Sydney, New South Wales, Australia Motorola Solutions Full timeJob DescriptionAs a Technical Support Escalations Lead at Motorola Solutions, you will be responsible for providing expert technical guidance and support to our team, focusing on complex issues and ensuring timely resolution. Your role will involve collaborating with team members to prioritize and address critical cases, overseeing the escalation process,...
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Technical Support Escalations Lead
2 weeks ago
Sydney, New South Wales, Australia Motorola Solutions Full timeJob DescriptionAs a Technical Support Escalations Lead at Motorola Solutions, you will be responsible for providing technical guidance and support to the team on complex issues. You will collaborate with team members to prioritize and address critical cases, oversee the escalation process, and maintain clear communication with stakeholders. Additionally, you...
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Patient Experience Specialist
5 days ago
Sydney, New South Wales, Australia Eucalyptus Full timeAbout EucalyptusEucalyptus is a digital healthcare company founded in Australia, dedicated to solving global healthcare challenges. With a mission to make a significant impact, we combine technology, design, and operational excellence to provide patients with the best clinical support, anywhere in the world.We have helped over 500K patients globally and have...
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Technical Support Escalations Lead
2 weeks ago
Sydney, New South Wales, Australia Motorola Solutions Full timeJob DescriptionAs a Technical Support Escalations Lead at Motorola Solutions, you will be responsible for providing expert technical guidance and support to our team, ensuring timely resolution of complex issues and maintaining clear communication with stakeholders.Key Responsibilities:Serve as the primary technical resource for the team, providing guidance...
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Technical Support Escalations Lead
1 week ago
Sydney, New South Wales, Australia Motorola Solutions Full timeJob DescriptionMotorola Solutions is seeking a highly skilled Technical Support Escalations Lead to join our team. As a key member of our technical support team, you will be responsible for providing expert technical guidance and support to our customers.Key ResponsibilitiesProvide technical expertise and guidance to customers on complex technical...
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Lift and Escalator Technician
3 weeks ago
Sydney, New South Wales, Australia Schindler Lifts Australia Full timeAbout the RoleWe are seeking an experienced Lift & Escalator Technician to join our Repairs Team, based in Sydney. Reporting to the Repairs Manager, you will be responsible for completing repairs on existing customer sites and ensuring that all lifts and escalators perform to customer expectations.Key ResponsibilitiesCarrying out repair work to restore...
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Technical Support Escalations Lead
2 days ago
Sydney, New South Wales, Australia Motorola Solutions Full timeJob SummaryWe are seeking a highly skilled Technical Support Escalations Lead to join our team at Motorola Solutions. As a key member of our technical support team, you will be responsible for providing expert technical guidance and support to our customers, ensuring timely and effective resolution of complex technical issues.Key ResponsibilitiesProvide...