Expert Solution Delivery Specialist
2 weeks ago
Job Title: Solution Delivery Expert
We are seeking a highly skilled professional to join our SaaS innovation team in Melbourne, Victoria. As a key member of the team, you will be responsible for configuring and implementing core platform features for clients, delivering expert services directly to customers, and building strong client relationships.
Key Responsibilities:
- Configure and implement core platform features for clients, including time clocks, scheduling, and workflows.
- Deliver expert services directly to customers online and offline.
- Build strong client relationships by understanding their needs and tailoring solutions.
- Collaborate with Customer Success and Product teams to ensure a seamless experience.
About Us:
We are a global business transforming how businesses empower and manage their teams. Our team culture is collaborative and innovative, and we offer career progression opportunities in a leading SaaS organization.
Requirements:
- Background in SaaS, platform-based, or tech-enabled services.
- Experience in junior Customer Success, Professional Services, or Support.
- A proactive, detail-oriented problem solver who thrives in a fast-paced environment.
- Strong communication skills with the ability to manage multiple priorities.
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