Senior Customer Relationship Manager

2 weeks ago

Gold Coast, Queensland, Australia beBeeAccount Full time $100,000 - $115,000
About the Role

As a highly motivated team player with excellent interpersonal skills, you will be the face of our organization to our customers and in turn be their voice within our company.

This position requires strong customer service and organizational skills, along with a solid understanding of business technology and network topology. You will be tasked with developing a relationship and becoming a trusted advisor to our customers.

Your responsibilities will include:

  • Developing and maintaining executive and departmental relationships with assigned clients.
  • Establishing and implementing short- and long-range goals and objectives for each account.
  • Performing regular reviews of client agreements to look for opportunities to expand or refresh.
  • Proactive outreach to customers on a regular basis.
  • Addressing and following up on all client escalated issues.
  • Delivering PulseCheck Business review presentations several times a year (QBRs).
  • Maintaining sales forecasts, key contacts & roles, account notes, and other related documentation in Salesforce for all assigned accounts.
  • Proactively working to quickly close any reactive tickets assigned to AM from ConnectWise (ticketing system).
  • Having visibility into the support status of each account and assisting as required for any high-profile issues.
  • Having visibility into the accounts receivable status of each account and assisting where needed for any delinquencies.
  • Attaining the annual sales quota established for your defined set of clients.

In addition, you will have the opportunity to work with a variety of technologies and develop a deep understanding of our organization's products and services. We are looking for someone who is a customer advocate at heart, understands customer health and risk mitigation, and is not afraid to ask the hard questions.

Required Skills and Qualifications

To succeed in this role, you will need:

  • A 4-year bachelor's degree from an accredited institution.
  • 2 – 3 years' work experience in an account management role, project management role or related role.
  • A high-level understanding of business technology; good understanding of network topology and its dependencies.
  • The ability to navigate difficult customers and situations.
  • Travel to client sites 20-30% of the time.
  • Presenting proposals; strong written and verbal communication.
  • A customer-first approach.
  • An active approach to solving problems and receiving feedback.
  • A strong work ethic.
Benefits

We offer a competitive compensation package that includes:

  • Healthcare (medical, dental & vision)
  • 401K fund contribution
  • paid-time-off
  • short & long-term disability
About Us

We are a leading provider of technology and cybersecurity solutions to healthcare organizations. With over 30 years of experience, we understand the unique risks and challenges faced by our customers. We are committed to putting our customers first and empowering our employees to drive growth and innovation.

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