Electrical Product Specialist

10 hours ago


Mackay, Queensland, Australia Sandvik Group Full time
About the Role

We are seeking an experienced Electrical Product Specialist to join our team at Sandvik Group. As a key member of our team, you will be responsible for delivering technical expertise and support to our customers.

Key Responsibilities
  • Deliver technical expertise and proactively develop solutions to resolve/prevent issues.
  • Perform adjustments of systems on client equipment.
  • Provide application advice to sales and review operating cost proposals.
  • Takes technical and application ownership of market releases of new products and new product versions, and ramp down old products.
  • Conduct product launch, testing and commissioning services.
  • Aftermarket support to Equipment divisions and Sales Areas.
  • Cultivate lasting customer relationships to ensure Sandvik brand loyalty.
  • Coach the service network on proper equipment operation, maintenance, and troubleshooting.
  • Provide advanced technical support for complex issues to end users, operators, and service personnel.
  • Gather technical feedback and make recommendations based on feedback to better serve the customer.
  • Initiate root cause analysis for components when necessary.
Requirements
  • Relevant Electrical Trade Certificate or equivalent.
  • At least 7 years of post-trade experience in Underground Mining.
  • Proven track record in a similar role.
  • Experience in delivering technical training to maintenance personal and operators.
  • Exceptional oral and written communication skills and high level of interpersonal skills, especially in customer interactions.
  • Computer literacy and capacity to excel under pressure, while remaining flexible and adaptable to change.
  • Expertise in Sandvik equipment specific to your Department/Division is an advantage.
What We Offer
  • Flexible work arrangements.
  • Employee Benefits Program.
  • Superannuation contribution of 13% on top of your earnings.
  • Company Performance Bonus scheme.
  • Length of Service Recognition program.
  • Paid parental leave.
  • Training and development opportunities.


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