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Electrical Product Specialist
2 months ago
About the Role
Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction industries.
As a business area within the Sandvik Group, we are proud to employ approximately 44,000 people across more than 150 countries.
We are committed to sustainability and conduct business in a responsible and ethical manner.
Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work.
We recognize that our strength lies in diversity, and we are committed to fostering a workplace that values inclusion, fairness, and respect.
We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds.
About the Job
The Product Specialist will act as the subject matter expert, using an understanding of concepts and principles to deliver exemplary technical support and assistance to both internal and external customers.
The Product Specialist will also be responsible for the development and delivery of technical and operational training as well as ensure frontline readiness for new technologies and new product introductions.
Key Responsibilities
- Deliver technical expertise and proactively develop solutions to swiftly resolve/prevent issues.
- Perform adjustments of systems on client equipment.
- Upon request, provide application advice to sales and review operating cost proposals.
- Takes technical and application ownership of market releases of new products and new product versions, and ramp down old products.
- Conduct product launch, testing and commissioning services.
- Aftermarket support to Equipment divisions and Sales Areas.
- Cultivate lasting customer relationships to ensure Sandvik brand loyalty.
- Coach the service network on proper equipment operation, maintenance, and troubleshooting.
- Provide advanced technical support for complex issues to end users, operators, and service personnel.
- Gather technical feedback and make recommendations based on feedback to better serve the customer.
- Initiate root cause analysis for components when necessary.
Requirements
- We are looking for an experienced professional with a relevant Electrical Trade Certificate or equivalent.
- You thrive in challenging environments, with a deep understanding of diverse cultural dynamics.
- If you have at least 7 years of post-trade experience in Underground Mining and a proven track record in a similar role, we want to hear from you.
- You have experience or have been exposed to delivering technical training to maintenance personal and operators.
- You have exceptional oral and written communication skills and a high level of interpersonal skills, especially in customer interactions.
- Additionally, your computer literacy and capacity to excel under pressure, while remaining flexible and adaptable to change, make you an ideal fit for our integrated, dynamic team.
- An expert in Sandvik equipment specific to your Department/Division is an advantage.
What We Offer
- Join us for an exciting career with endless opportunities.
- Work from the comfort of your own home with our flexible work arrangements.
- Take advantage of our Employee Benefits Program which includes options for salary sacrifice.
- You'll also receive a superannuation contribution of 13% on top of your earnings, giving you added peace of mind for your future.
- As a part of our team, you'll be eligible for our Company Performance Bonus scheme, recognizing your hard work and dedication to the company's success.
- Plus, our Length of Service Recognition program highlights our commitment to our employees and rewards their loyalty.
- We understand the importance of work-life balance and provide paid parental leave to support our employees and their families.
- Our company also offers training and development opportunities to help you grow your skills and reach your career goals.
