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Service Delivery Specialist
3 weeks ago
The role of Service Project Engineer involves overseeing the planning and execution of service projects from conception to completion.
- Engage with key stakeholders including client management, vendors, suppliers, sub-contractors and company management to ensure successful project delivery.
Key responsibilities include leading service projects, overseeing onsite construction and installation supervision, inspections, pre-commissioning, commissioning, testing and start-up of the plant.
Prepare equipment and systems for operation in accordance with contract requirements, specifications and procedures.
Generate site work procedures necessary to safely execute construction and commissioning activity onsite.
Provide operational and technical support for plant supplied by the company, including mechanical and process advice onsite.
Maintain accurate records of relevant data relating to assigned service projects, such as check records, reports, SDRs, TQs, log-books, operational hours, production rates, plant or personnel incidents, safety records, work permits, risk assessments, abnormal occurrences, site documentation, drawing mark ups etc.
Compile project completion and site handover documentation.
Troubleshoot plant operational problems as required.
Establish and maintain good working relationships with Client & Contractors.
Expedite early Service Project completion to specification, including all necessary pre-commissioning, commissioning, operations, contractual testing and trial operations, leading to a successful hand-over and issue of Acceptance Certification.
Report on observations or recommendations concerning methods for improving the Company's product, engineering, performance or any other aspects of its operations through the Continual Improvement System.
Prepare Construction and Commissioning work packs prior to site mobilization.
Prepare and present Client and Company staff training in conjunction with other Company personnel.
Support the service and commissioning activities from the office, including maintaining a technical level of construction and commissioning support remotely.
Liaise with internal company disciplines to provide quick, cost effective solutions to live problems, such as Projects, Warranty, Engineering, Process, C&I, Tendering, Document Control, QA/QC, Healthcare and Health & Safety.
Attend Bid Clarification meetings, Kick-Off meetings, Client and Company meetings.
Prepare and review RFQ documentation to enable Vendors, Suppliers and Contractors to accurately estimate costs and supply fixed price bids.
Able to travel both domestically and internationally at short notice for potentially extended periods of time.
This is a critical role requiring strong leadership skills, excellent communication abilities and the ability to work effectively in a fast-paced environment.
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