Front Desk Host

1 week ago


Perth, Western Australia beBeeCustomer Full time $15,968 - $16,892
Guest Services Associate

We are seeking an enthusiastic and customer-focused Guest Services Associate to join our Front Office team. In this pivotal role, you will ensure exceptional guest experiences at our residence.

This is a casual position with varied shift times including mornings, evenings and weekends. The ideal candidate will have excellent communication skills, be highly motivated and able to work independently and as part of a team.

Main Responsibilities:

  • Welcome guests upon arrival and assist with check-in procedures.
  • Handle guest inquiries, requests and complaints promptly and professionally.
  • Process guest payments and ensure accurate billing.
  • Coordinate with housekeeping, maintenance and other departments to fulfill guest requests.
  • Assist with reservations and room assignments as needed.
  • Ensure compliance with hotel policies and procedures.
  • Collaborate with the guest services team to continuously improve guest satisfaction and service delivery.

Key Requirements:

  • A passion for delivering exceptional customer service.
  • Excellent professional communication skills, both verbal and written.
  • High level of motivation, self-discipline and ability to work independently and as part of a team.
  • Availability for morning, evening and weekend shifts.

Benefits:

  • Casual position with varied shift times.
  • Overtime pay available.
  • Penalty rates applicable.

Work Details:

  • 24 hours per week.
  • 8 hour shifts.
  • Work authorisation required: Australia.
  • Work location: in person.

About Us:

We offer refined and elegant spaces, providing guests with a sophisticated and luxurious experience. We feature premium amenities, beautifully designed living areas, and personalised services.



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