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Technical Operations Coordinator

2 weeks ago


Sydney, New South Wales, Australia beBeeImplementation Full time $100,000 - $120,000

Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions.

Job Description

The Implementation Services Team is responsible for managing technical relationships with API and complex clients. This includes clients using the Ebury API, open-banking (PSD2), and local and international standards such as EBICS, SFTP, or EDITRAN.

Key Responsibilities
  • Ensure smooth implementation of API and complex projects, providing an optimal onboarding and integration process.
  • Support sales teams and clients in pre and post-sales activities.
  • Manage client implementations throughout their lifecycle.
  • Collaborate with operations and security teams to ensure highest standards are met.
  • Gather requirements for enhancements and ensure clients use the latest functionality.
  • Analyze development or operational changes and present potential solutions to colleagues.
  • Execute plans, monitor progress, and adjust timelines or scope as needed.
  • Report progress and communicate updates to third parties and internally.

This role suits individuals with technical backgrounds seeking to transition into customer-facing roles.