Senior Project Manager

2 months ago

Melbourne, Victoria, Australia IDP Education Ltd Full time
About IDP Education Ltd

IDP Education Ltd is a global leader in international education services, delivering success to students, test takers, and partners through trusted relationships, digital technology, and customer research.

The company operates in over 50 countries worldwide, with a team of over 7,000 people from diverse nationalities, ages, and cultural backgrounds.

Role Purpose

The Senior Project Manager - Enterprise Delivery leads, manages, and successfully delivers multiple initiatives across the enterprise investment portfolio.

The portfolio comprises multiple lines of business, such as Student Placement, Language Testing, and Digital Marketing, as well as business areas/functions like Finance, Technology, and People Experience.

Key Responsibilities
  1. Lead and manage multiple initiatives across the enterprise investment portfolio.
  2. Collaborate with Initiative Owners, Project Managers, Sponsors, Product Managers, Business teams, and Technology Leaders to understand priorities, plan delivery, and execute required deliverables.
  3. Manage the financial aspects and governance of assigned initiatives, working closely with the Commercial Manager, Finance, and Department Leads.
  4. Work with Portfolio Management, Initiative Owners, Product Managers, and the Commercial Manager to document, submit, and seek endorsement of initiative-level business cases and associated artefacts.
  5. Use best practice organisation tailoring, initiating, and planning tools and processes from initiation to commencement and apply the appropriate structure for individual complexity/nature of each initiative.
  6. Be responsible for financial tracking and reporting of initiatives to governance bodies, including the steering committee.
  7. Act as an escalation point for anything originating within an initiative that requires escalation to portfolio management and/or capability owners.
  8. Identify, manage, and record risks, issues, decisions, and actions at initiative level and subsidiary portfolio level in line with the overarching portfolio framework, tools, and processes.
  9. Uphold all IDP Policies, including Security and Data Privacy at all times, in all initiatives and jurisdictions.
  10. Work with tech management to ensure data privacy and data security are built into products from the outset.
  11. Manage the initiative's outlook and resources, highlighting changes and risks to initiative owners and portfolio management.
  12. Delivery and Benefits tracking
  13. Manage a subsidiary portfolio of complex initiatives spanning one or more user groups across the enterprise.
  14. Ensure the correct tools and processes are leveraged to ensure team efficiency, productivity, and satisfactory time to value across each initiative lifecycle.
  15. Creatively, intelligently, and collaboratively resolve challenges and hurdles to deliver.
  16. Work closely with other responsible delivery team members to track and monitor schedules and tasks to completion, addressing potential blockers in a timely and effective manner.
  17. Structure forums, channels, and meetings to be lightweight, fit for purpose, and effective with clear outputs, communications, and documentation.
  18. Work with Initiative Owners, Product Managers, and the Commercial Manager to create clear success metrics at initiative level and ensure financial and non-financial benefits and goals are documented and clear to all within the initiative team, portfolio management, and key stakeholders.
  19. Ensure tracking of outcomes against all initiative business cases is transparent to key stakeholders, portfolio management, and other business stakeholders in line with organisation expectations and standards.
  20. Put in place processes to monitor initiative goals and metrics as well as leading indicators towards that goal, including adoption.
  21. Business implementation and Transition to BAU
  22. Responsible for the successful implementation of all initiatives into the business and associated go-to-market activity.
  23. Leverage IDP common ways of working for implementation to the Network (regional business areas) that ensures relevant internal and external teams are aware, trained, communicated, and have adopted change.
  24. Develop trusted relationships with initiative stakeholders, sponsors, and business network representatives.
  25. Actively lead the coordination and completion of business user acceptance testing to support quality controls within the initiative lifecycle.
  26. With the wider change team, measure adoption as part of success.
  27. Where relevant, ensure that products and solutions delivered to the business are successfully transitioned to BAU so that the ongoing maintenance and iterative development of those products continues in line with the product lifecycle.
  28. Ensure IP and documentation is supplied, inducted, and transitioned to operational management at the end of an initiative lifecycle.
  29. Ensure that delivered risks are understood and accepted, or managed and mitigated as required.
  30. Work with operational management in evaluating the size of resources required to support the products in BAU so that the business is adequately resourced to support the ongoing management.
  31. Work with the Commercial Manager, Initiative Owner, and Head of Program Delivery to close each initiative with adequate documentation, financial records, and a full post-implementation review.
  32. Representation and Collaboration
  33. Represent the initiatives in relevant internal and external forums and company communications.
  34. Commit to continuing professional development to stay abreast of modern project practices, emerging technologies, delivery methods, and our industry landscape.
  35. Participate in and own the establishment of practices, templates, policies, tools, and partnerships to expand and mature our portfolio and project practice within Student Placement and the organisation.
  36. Respectfully collaborate with IDP teams worldwide.
  37. Provide leadership for initiative teams by building and motivating team members to meet initiative goals, adhering to their responsibilities, key milestones, and celebrating wins.

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