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Accounting Help Specialist

1 week ago

Melbourne, Victoria, Australia Xero Full time

Xero is committed to making accounting easier for small businesses. Our Customer Experience Team is dedicated to providing top-notch support and guidance to our customers.

As a Customer Experience Specialist, you'll be part of this team, working closely with our customers to understand their needs and provide tailored solutions. You'll be the expert who helps our customers get the most out of our platform and resolves any issues they may encounter.

Your expertise will shine through in every interaction, ensuring our customers feel valued and supported. You'll also have the opportunity to collaborate with internal teams to identify areas where we can improve our customer experience and implement changes that drive positive outcomes.

About the Job

This is an exciting opportunity to join a collaborative and inclusive team. As a CX Specialist, you'll have the chance to grow with us, taking on new challenges and responsibilities as you develop your skills and expertise.

Key Responsibilities:

  • Deliver exceptional customer service and support via phone and email
  • Work collaboratively with internal teams to identify opportunities for process improvements
  • Develop and maintain knowledge of Xero's products and services
  • Support the development of training materials and resources for customers

What You'll Need:

  • A passion for delivering exceptional customer experiences
  • Excellent communication and problem-solving skills
  • A proactive approach to work and a willingness to learn
  • Experience working in a customer-facing role, preferably in a technical or accounting environment