Expert Solutions Specialist

2 days ago

Melbourne, Victoria, Australia beBeeSecurity Full time $120,000 - $180,000
Technical Expert

Skyhigh Security is a fast-paced cloud company leading the security industry. Our mission is to safeguard the world's data, driving innovation through openness and transparency.

In this pivotal role as Technical Consultant in the Customer Value team, you will play a crucial part in maximizing customer value from our solutions. You will guide customers seamlessly through their product adoption journey, ensuring deployment, integration, and continuous optimization.

The Technical Consultant will directly lead our customers throughout their product adoption journey, guaranteeing they achieve their security and network transformation goals.

  • Deployment and Execution
  • Implement SWG, CASB, ZTNA, DLP, and other SSE security solutions based on the Solution Architect's design.
  • Configure security policies, user access controls, and enterprise integrations.
  • Perform policy migration and optimization to ensure compliance and best practices.
  • Conduct pilot testing, UAT, and final production rollout.
  • Deliver technical training and enablement to customer teams to effectively manage the product.
  • Customer Engagement & Support
  • Provide ongoing technical guidance and troubleshooting support for complex issues.
  • Lead best practice workshops and enablement sessions to upskill customer teams.
  • Provide continuous education and coaching to customers on existing and new features to ensure they maximize the value of the solution.
  • Provide context and help to the Support team to ensure that service requests are addressed and effectively communicated to the customer.
  • Manage and escalate customer concerns internally when necessary.
  • Customer Adoption & Expansion
  • Act as the technical point of contact post-deployment, ensuring customers fully adopt, optimize, and expand their SSE solution.
  • Monitor solution performance, adoption, and provide proactive recommendations to improve efficiency, security, and compliance.
  • Participate in business reviews and conduct technical health checks to track progress and address gaps.
  • Identify opportunities for expansion by assessing additional use cases, security needs, and feature adoption.
  • Assist with change management and internal advocacy within customer teams to drive long-term adoption.
  • Collaborate with Customer Success Manager, Sales, and Product teams to align solutions with customer objectives.
  • Documentation, Knowledge Sharing and Continuous Improvement
  • Document deployment procedures, configuration settings, and optimization strategies.
  • Contribute to the internal knowledge base for Professional Services and TAM best practices.
  • Mentor and coach other Technical Consultants and Technical Specialists.

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