Retail Experience Leader

1 week ago

Adelaide, South Australia beBeeCustomer Full time $90,000 - $120,000

As a key player in our team, you will have the opportunity to drive sales and service results by creating an exceptional in-store experience for customers.

About the Role

We are committed to delivering on our ambitious transformation agenda in line with our Vision 2025 strategy. This role is critical in helping us achieve this vision by creating inspired careers for our people so they can thrive.

The Sales & Service Manager will be empowered to demonstrate their customer obsession and passion for retail by leading a team of experts who provide seamless solutions to customers. You will successfully deliver a customer-centric environment that maximises sales and service results.

Key Responsibilities
  • Lead by example by personally delivering on our service principles, engaging with customers, driving sales, and building a loyal customer base.
  • Coach and mentor the team to provide expert knowledge and seamless solutions.
  • Be visibly present on the selling floor, leading by example and inspiring the team to create warm connections.
  • Work collaboratively with the store teams and build strong relationships with stakeholders.
  • Look for opportunities for improvement whilst being commercially aware.
  • Work collaboratively with the VM and Logistics teams to ensure the allocated stock is floor-ready within the relevant timeframes.
  • Identify areas of opportunities for feedback to the Merchandise team.
  • Maintain stock loss awareness by working closely with the sell and support teams to mitigate loss by ensuring proactive measures are implemented.
Requirements
  • Strong coaching skills, including experience leading teams and empowering others to achieve results.
  • A demonstrated passion for retail and a desire to provide great customer service.
  • A solutions-focused mindset and the ability to provide innovation and effective customer solutions.
  • A proven ability to motivate and lead teams and inspire an in-store experience.
  • Relevant merchandising and selling skills and key product awareness.
  • Strong written, listening and spoken communication skills.
  • Flexibility and adaptability to a fast-paced and evolving environment.
Benefits

We offer a competitive remuneration package, including an annual bonus incentive. Our employees enjoy generous employee discounts across brands, an additional day of leave for their birthday, and ongoing training and development to pursue individual ambitions.

We are a Work180 endorsed employer, offering a supportive, flexible and engaging environment that supports personal/professional development. We also offer opportunities to support community partnerships across our Corporate Social Responsibility program.

About Us

We are a company committed to sustainable practices and driven by our vision to inspire like no other. Since 1838, we have revolutionised the way Australians shop and created lasting memories for past, present and future generations.

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