Independent NDIS Support Coordinator

About Us

We are a leading provider of NDIS services, dedicated to delivering exceptional care and support to individuals with disabilities. Our mission is to empower participants to live independently, achieve their goals, and build strong connections within their communities.

We foster a culture of compassion, collaboration, and continuous improvement. As we grow, we are seeking a skilled and empathetic Case Manager to join our team on the Gold Coast.

About the Role

This role will involve managing end-to-end support coordination and case management services for participants under the NDIS. You will be at the heart of the care journey — developing individualised care plans, coordinating services, conducting risk assessments, and ensuring quality and compliance.

Key Responsibilities:

• Comprehensive Case Management: Oversee and coordinate holistic support plans tailored to each participant's NDIS goals and funding.
• Intake & Onboarding: Lead initial engagement and onboarding, including needs assessments, risk identification, and service suitability evaluations.
• Care Planning & Roster Management: Design person-centred care plans and service schedules in collaboration with clients and their support teams.
• Assessments & Progress Reviews: Conduct regular functional assessments, track progress, and revise support strategies as required.
• Team & Stakeholder Collaboration: Engage regularly with participants, families, support workers, allied health professionals, and other stakeholders to deliver cohesive care.
• Documentation & Compliance: Ensure case notes, incident reports, care plans, and risk assessments are accurately completed and meet all NDIS and organisational requirements.
• Risk & Crisis Management: Act promptly in crisis situations, managing participant risks while maintaining safety and wellbeing.
• Staff Guidance & Leadership: Mentor SIL managers and support workers, address complex issues, facilitate team meetings, and support staff performance reviews.
• NDIS Compliance & Reporting: Prepare reports for SIL and ensure compliance with NDIS Practice Standards and internal policies.
• Continuous Improvement: Identify opportunities for innovation in service delivery and adapt to policy updates within the NDIS framework.

About You

• Qualification in Social Work, Psychology, Social Sciences, Allied Health, or a related discipline: Essential.
• NDIS Knowledge with minimum 2 years' experience in disability case management or NDIS coordination: Essential.
• Strong understanding of NDIS Practice Standards, risk management frameworks, and the National Disability Insurance Scheme: Required.
• Skilled in person-centred care planning, case documentation, and stakeholder communication: Necessary.
• Experienced in managing complex behaviours and psychosocial disabilities: Expected.
• Demonstrated leadership qualities and the ability to guide team members through performance, training, and crisis scenarios: Desired.
• High attention to detail and strong administrative and digital record-keeping skills: Essential.
• Excellent written and verbal communication skills: Required.

Benefits

• Secure full-time permanent role: Available.
• Career development pathways and ongoing professional development: Offered.
• Positive and inclusive workplace culture: Expressed.
• The opportunity to make a lasting impact in people's lives: Provided.

Others

• Work Authorisation: Australia (required).
• Work Location: In-person.
• Pay: $70,000 - $80,000 per year.
• Experience: Case management: 2 years (preferred).
• Willingness to travel: 50% (preferred).