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Senior Account Leader

2 weeks ago

Sydney, New South Wales, Australia beBeeDirector Full time $120,000 - $150,000
Job Description

We are seeking a senior professional to lead our client services team. As the Director of Client Services, you will be responsible for the success and growth of our clients' accounts. This is a newly created role that involves maintaining senior client relationships, providing strategic guidance, ensuring the health of each account, and managing quality output from our agency.

The role requires regular travel to Melbourne and potentially to Singapore and Tokyo. You will manage key personnel and support a dual role that combines client services expertise with overseeing social media execution quality.

This is an exciting opportunity to work with major Australian brands and contribute to the development of innovative social-first work in collaboration with departments like Creative, Insights, Design, and Strategy.

Responsibilities
  1. Team Management: Supporting POD leaders in managing client portfolios and internal functions to deliver high-quality work and optimal resource allocation.
  2. Strategic Vision: Working with senior clients and internal teams to develop clear strategic directions, including social transformation strategies, new business proposals, and audit/campaign strategies.
  3. Client Experience: Managing senior client relationships, especially with CMO and C-suite executives, ensuring transparent communication and feedback.
  4. Agency Profitability: Ensuring accurate scoping, budget management, and timely updates, with proactive flagging of budget changes.
  5. Accounts Growth: Developing client growth roadmaps to maintain health, minimize risks, and pursue opportunities, with specific growth targets.
  6. Resource Management: Engaging in hiring, writing JDs, and interviewing candidates as needed.
  7. Campaign Delivery: Overseeing high-quality campaign delivery, aligning creative assets with client plans, meeting performance targets, and optimizing streams.
Requirements

To succeed in this role, you will need:

  • 10+ years of agency experience; experience in tech or related industries is advantageous.
  • Strategically minded with the ability to interpret research and audience insights for social strategies.
  • Creative thinker capable of fostering innovative ideas.
  • Excellent written, verbal, and presentation skills.
  • Deep knowledge of social media landscape and emerging trends.
  • Proven leadership with clear communication skills to assure clients and teams.
  • Experience working within cross-agency teams.
  • Entrepreneurial spirit with a competitive edge.