Call Centre Operations Manager

7 hours ago

Tweed Heads, New South Wales, Australia beBeeCallCentreManagement Full time $115,899

About the Role: We are seeking an experienced leader to manage our call centre operations.

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  • Key Responsibilities:", "
  • Lead and support a team to meet service targets and participant satisfaction goals", "
  • Manage rosters, scheduling, service levels, and call handling metrics", "
  • Coach, develop and empower your team with regular feedback and clear development pathways", "
  • Oversee compliance with frameworks and systems", "
  • Collaborate across teams to drive excellence and implement process improvements
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About You: To succeed in this role, you will need to have strong leadership and communication skills, as well as experience in managing high-performing teams. You will also need to be able to adapt to changing priorities and deadlines.

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What We Offer: In return for your expertise, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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