Customer Service Representative

1 month ago


Broken Hill, New South Wales, Australia YMCA NSW Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. As the first point of contact for our customers, you will be responsible for providing exceptional service and support to our members and guests.

Working a flexible roster across 7 days, you will meet and greet customers, respond to internal and external enquiries via email, phone calls and face to face, and perform general administration tasks. You will ensure all enquiries, bookings and issues are managed accurately and support other departments when required.

This role will give you the opportunity to build strong customer experiences and lasting relationships with our members and guests. You will be part of a close-knit community of energetic people-people, with a passion for staying active and helping others.

About You

You are self-motivated and have a passion for customer satisfaction. You thrive in a fast-paced environment and enjoy problem solving. Your superior customer service and admin skills along with your ability to build rapport with people will see you excel in this role.

You will also come with the following:

  • Current CPR certificate
  • Previous experience in Customer Service
  • Previous experience in administration (desirable)
Our Commitment to Safeguarding

At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. We embed Safeguarding into everything that we do to make sure Children and Young People are kept at the front of our minds in all our programs and services.



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