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Change Communications Manager
2 months ago
UNSW Australia is seeking a highly skilled Change Communications Manager to join our team. As a key member of our innovation team, you will be responsible for developing and implementing a tailored communications strategy to support the adoption of our innovation culture.
Key Responsibilities- Develop a fit-for-purpose change communications approach to support the complexity of our proposed changes.
- Lead the change communications process through its entire lifecycle, including continuous assessment of the effectiveness of the plan and identification of alternative approaches.
- Initiate and facilitate stakeholder engagement to ensure the voice of the customer is heard and implemented into the product design.
- Develop and deliver a tailored communications and engagement strategy to support the successful adoption of our innovation culture and enabling technology.
- Plan, develop, and implement communications to inform and support impacted stakeholders and customers.
- Consult and work collaboratively with key stakeholders and utilise subject matter expertise to develop and deliver communications deliverables.
- Collaborate with a wide range of stakeholders, including divisional and faculty leadership teams and corporate communications team.
- Utilise an effective mix of traditional and digital communications mediums, tailoring to impacted stakeholders' preferences where required.
- Provide support to the implementation of a mindset and culture plan, along with corresponding capability uplift, fostering a culture of innovation, customer centricity, and collaboration.
- Support a culture of innovation by role modelling experimentation and innovative change approaches, techniques, and mindset.
- Produce high-quality communications deliverables and ensure change execution activities are delivered within set timeframes.
- Coach and influence leaders to become great communicators to effectively engage their people through the implementation of change.
- Actively seek feedback to help measure the effectiveness of stakeholder engagement and communications activities.
- Align with and actively demonstrate the UNSW Values in Action: Our Behaviours and the UNSW Code of Conduct.
- Ensure hazards and risks psychosocial and physical are identified and controlled for tasks, projects, and activities that pose a health and safety risk within your area of responsibility.
- Tertiary qualification with extensive experience in change communication management to support organisation change and technology related roles.
- Keen desire to learn and experiment with emerging technologies and interest in the culture of innovation.
- Excellent written and verbal communication skills with a high level of attention to detail for deliverables produced across a range of different communication channels such as Microsoft Viva Engage, MS Teams, and email newsletters.
- Some exposure to human centred change and/or organisational development would be an advantage.
- Demonstrated experience in distilling complex information into simple messages with the ability to tailor content for a variety of audiences.
- Ability to function effectively and independently with the capacity to take responsibility, exercise judgement and proactively address and resolve problems as they arise.
- Ability to work in a highly adaptable and consultative manner, working in a collaborative way to deliver the best outcomes.
- Excellent time management and organisational skills with the ability to navigate through competing deadlines.
- An understanding of and commitment to UNSW's aims, objectives and values in action, together with relevant policies and guidelines.
- Knowledge of health & safety (psychosocial and physical) responsibilities and commitment to attending relevant health and safety training.
