Change Communications Specialist

1 day ago

Sydney, New South Wales, Australia UNSW Australia Full time

About the Role

The Change Communications Manager will be responsible for developing and implementing a tailored communications strategy to support the adoption of innovation culture at UNSW, including the utilisation of AI and other emerging technologies.

Key Responsibilities

  • Develop a fit-for-purpose change communications approach to support the complexity of proposed changes.
  • Lead the change communications process through its entire lifecycle, including continuous assessment of the effectiveness of the plan and identification of alternative approaches.
  • Initiate and facilitate stakeholder engagement to ensure the voice of the customer is heard and implemented into the product design.
  • Develop and deliver a tailored communications and engagement strategy to support successful adoption of innovation culture and enabling technology.
  • Plan, develop, and implement communications to inform and support impacted stakeholders and customers.
  • Consult and work collaboratively with key stakeholders and utilise subject matter expertise to develop and deliver communications deliverables.
  • Collaborate with a wide range of stakeholders, including divisional and faculty leadership teams and corporate communications team.
  • Utilise an effective mix of traditional and digital communications mediums, tailoring to impacted stakeholders' preferences where required.
  • Provide support to the implementation of a mindset and culture plan, along with corresponding capability uplift, fostering a culture of innovation, customer centricity, and collaboration.
  • Support a culture of innovation by role modelling experimentation and innovative change approaches, techniques, and mindset.
  • Produce high-quality communications deliverables and ensure change execution activities are delivered within set timeframes.
  • Coach and influence leaders to become great communicators to effectively engage their people through the implementation of change.
  • Actively seek feedback to help measure the effectiveness of stakeholder engagement and communications activities.
  • Align with and actively demonstrate the UNSW Values in Action: Our Behaviours and the UNSW Code of Conduct.
  • Ensure hazards and risks psychosocial and physical are identified and controlled for tasks, projects, and activities that pose a health and safety risk within your area of responsibility.

Requirements

  • Tertiary qualification with extensive experience in change communication management to support organisation change and technology related roles.
  • Keen desire to learn and experiment with emerging technologies and interest in the culture of innovation.
  • Excellent written and verbal communication skills with a high level of attention to detail for deliverables produced across a range of different communication channels.
  • Some exposure to human centred change and/or organisational development would be an advantage.
  • Demonstrated experience in distilling complex information into simple messages with the ability to tailor content for a variety of audiences.
  • Ability to function effectively and independently with the capacity to take responsibility, exercise judgement and proactively address and resolve problems as they arise.
  • Ability to work in a highly adaptable and consultative manner, working in a collaborative way to deliver the best outcomes.
  • Excellent time management and organisational skills with the ability to navigate through competing deadlines.
  • An understanding of and commitment to UNSW's aims, objectives and values in action, together with relevant policies and guidelines.
  • Knowledge of health & safety (psychosocial and physical) responsibilities and commitment to attending relevant health and safety training.

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