Table Game Experience Wanted

1 day ago

City of Greater Shepparton, Australia beBeeGaming Full time $40,000 - $80,000

Table Games Supervisor Job Description

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This role involves providing exceptional service to internal and external customers, ensuring a high level of guest satisfaction and return play.

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The successful candidate will be responsible for monitoring and controlling table games areas to deliver customer service standards while maintaining game integrity.

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Key Responsibilities:

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  • Offer the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play">
  • Responsible for knowing all policies & procedures of the specific table game he/she is supervising">
  • Maintain a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale">
  • Works diligently to support the team philosophy throughout the property">
  • Acts as a role model to all employees and always presents oneself as a credit to the organization">
  • Promotes positive public relations and creates an enjoyable atmosphere for all customers">
  • Amicably resolves customer related problems in a fast paced environment">
  • Ensures the protection of customer's rewards and credit lines">
  • Complies with all departmental and organizational Policies including business ethics guidelines">
  • Complies with all regulatory requirements">
  • Maintains confidentiality of all trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information">
  • Creates and ensures a fun-filled, entertaining and exciting environment">
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Requirements:

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Five years table games experience required. Two years in a management level capacity or above is preferred. Must be knowledgeable in all primary casino games and most secondary games.

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Work Environment:

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The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

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Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

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