Career Opportunities: Deliver Exceptional Customer Experience

2 days ago

Australia beBeeLeadership Full time $90,000 - $120,000
Job Title

Customer Service Advisor

Scania is seeking a motivated Customer Service Advisor to join their Kewdale team. This role involves coordinating service enquires, ensuring customer needs and expectations are met throughout their Scania experience.

Responsibilities
  • Coordinate service enquires and ensure customer needs and expectations are met.
  • Report to the Branch Manager and oversee daily activities of the Customer Service Advisor team.
  • Act as a conduit between the Customer and the Workshop Controller to ensure a single point of contact for Customer work.
  • Ensure systems and procedures are maintained and deliver exceptional customer communication – external and internal.
  • Manage and ensure accuracy of all documentation, create and invoice work orders, job lines, and allocate work to the workshop for planning of activity.
Requirements
  • Excellent communication and interpersonal skills.
  • Excellent leadership, mentoring, and coaching abilities.
  • Effective problem-solving, negotiation, and influencing skills.
  • Strong abilities in time management, organisation, and administration.
  • Professional written and verbal communication skills, mechanical or workshop aptitude.
What We Offer
  • A dynamic and inclusive work culture with a great team environment.
  • A company experiencing record growth and eligibility for an annual company bonus scheme.
  • Salary packaging, novated leasing, and exclusive discounts on retail, dining, travel, entertainment, leisure, accommodation, and more.
  • Corporate benefits programme with discounts at various retailers.
  • Exclusive health insurance discount, access to an online health and wellness platform with discounts at over 400 fitness and wellbeing brands.
How to Apply

If you want to join a dynamic company with strong values, where you can start an exciting career in an international company, submit your CV.

Formal offer of employment is subject to standard pre-employment checks including medical and other background checks.

As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders, and cultural heritages.',],

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