Client Service Representative
7 days ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Client Service Representative. As a key member of our tyreconnect team, you will be responsible for providing exceptional customer support and assistance across multiple channels, including phone, email, web, and live chat.
Key Responsibilities
- Share expertise to provide exceptional customer support and assistance across multiple channels.
- Collaborate in a fast-paced environment, answering inbound customer service queries (voice and digital).
- Develop and support solutions with the day-to-day operations within the tyres business through tasks such as product support, suppliers, and logistics providers, as well as some administrative tasks.
What We're Looking For
- Demonstrated inclusive and interpersonal attributes that connect you to our behaviours.
- Motivation to learn new processes and systems to deliver a best-in-class customer service experience.
- Demonstrated understanding and expertise to manage enquiries through to resolution, this could involve liaising with multiple stakeholders both internal and external.
- A great team player with an ability to work autonomously when required.
- Understand and share expertise on tyreconnect products and services.
- Motivation to grow authentic relationships to retain clients whilst exceeding KPIs.
About Us
Carsales is an equal opportunity employer who prides themselves on providing a diverse workplace that brings out the best in its people. We encourage everyone of all ages and background to apply. We know how important keeping that balance between work/life is and have a range of flexible working options on offer.
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