Customer Support Professional

1 week ago

Bendigo, Victoria, Australia beBeeCustomerService Full time $60,000 - $63,000
About the Role

We are seeking a highly motivated and detail-oriented Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional customer service and support to our clients.

Your key responsibilities will include:

  • Reviewing documents from customers and verifying information;
  • Resolving inconsistencies through contact with merchants or our partners;
  • Completing and/or supporting rate review process for existing customers;
  • Completing accurate and timely task administration activities, to ensure tasks are open, progressed and closed within expected time frames;
  • Communicating with customers and partners, when required, through writing and/or phone calls;
  • Completing all tasks following defined Standard Operating Procedures (SOP);
  • Upholding and contributing to Tyro's strong risk culture by complying with our policies, completing mandatory training and identifying and managing risks within your day-to-day work;
  • Completion of a broad range of process tasks within set timeframes and quality metrics.
What You'll Bring

To succeed in this role, you will need to have:

  • Customer centricity with strong customer service skills (in writing and over the phone);
  • Demonstrates initiative - is proactive, solutions focused and confident to suggest changes and different ways of working within their team;
  • Motivated and results driven;
  • Thrives on process - following set Standard Operating Procedures (SOP) and making suggestions when these need to change;
  • Strong attention to detail;
  • Sound time management skills - able to prioritise workload and flag trade off decisions when required;
  • Capable to work as an autonomous, individual contributor and simultaneously being an enthusiastic team player who enjoys building relationships with key stakeholders.
Benefits

We offer a competitive salary and benefits package, including:

  • Employee discount;
  • Referral program;
  • Work from home.
Our Story

We are a growing company with a strong focus on customer service and innovation. We pride ourselves on our ability to deliver exceptional results and exceed customer expectations.

We value diversity and inclusion in the workplace and are committed to creating a safe and supportive environment for all employees.

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