Help Desk Technician

1 week ago

Sydney, New South Wales, Australia beBeeTechnology Full time $80,000 - $110,000

About this Role

We are seeking a skilled IT professional to join our team in providing technology services across the organisation.

This is a high-profile and highly visible role with key responsibility for service delivery to end users.

As a member of our team, you will be responsible for delivering first and second-level support on site at our North Sydney office and work with users across multiple sites.

  • Supporting the Service desk, field services and IT procurement functions
  • Staff on/off boarding & IT training
  • Unified Communications (including voice and video)
  • File and Print Services
  • Data storage and management
  • Internet Services and Data Networks
  • Meeting room & board room management
  • End point management including laptops, desktops, iPads, phones & tablets

Key Responsibilities

As a Technology Support Specialist, your key responsibilities will include:

  • Providing timely and effective technical support to end users
  • Identifying and resolving technical issues
  • Collaborating with other teams to ensure seamless service delivery
  • Developing and implementing technical solutions to improve service delivery

Requirements

To be successful in this role, you will require:

  • A strong background in IT support and/or related field
  • Excellent communication and customer service skills
  • Ability to work independently and as part of a team
  • Strong analytical and problem-solving skills
  • ITIL Certification

Benefits

We offer a competitive salary and bonus package, birthday leave, discounts for healthcare, free access to an Employee Assistant Program, and opportunity to buy shares in our company.

What We Offer

Our staff live our values every day and experience the gratitude that comes with offering such a meaningful service. We provide vital services to families that help them celebrate the lives of those they loved.

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