Automotive Service Advisor

2 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $60,000 - $85,000

Job Title: Automotive Service Advisor

About the Job

Tesla is seeking a skilled customer service professional to join our team as a Service Advisor.

This role requires excellent communication and problem-solving skills, with the ability to handle multiple priorities and work effectively in a team environment.

The ideal candidate will be able to provide exceptional customer service, respond to customer inquiries in a timely manner, and resolve issues efficiently.

Key Responsibilities:
  • Answer phone calls, emails, and drive-ins to address customer concerns with the highest level of response and attention.
  • Return missed phone calls and emails within 5 minutes.
  • Determine if technical solutions can be resolved over the phone, or escalate immediately to the Shop Foreman/Service Manager for immediate attention.
  • Accurately record issues and data into the Dealer Management System, requiring attention to detail.
  • Conduct transactions with the system, walk customers through corrections, and provide summaries.
  • Communicate estimated completion times, provide regular updates, and follow through on each customer vehicle.
  • Coordinate delivery times or pick-ups with customers.
  • Follow up with customers on services provided, ensuring satisfaction with work performed.
Requirements:
  • Able to follow oral and written instructions with attention to detail.
  • Willingness to learn new and innovative automotive technologies.
  • Ability to establish and maintain cooperative working relationships with the public.
  • Perform daily record keeping and reporting.
  • Effectively handle multiple priorities, organize workload, and meet deadlines.
  • Work in a team-based environment and achieve common goals.
  • Proficiency in Dealer Management Systems, Outlook, and MS Office.
  • Retail customer service experience preferred; automotive retail experience a bonus.
  • Must have a valid driver's license and an acceptable driving record.
  • Must have two years of driving experience.
Benefits:
  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

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