Service Advisor, Pinkenba

3 weeks ago

Brisbane, Queensland, Australia Tesla Full time
Overview

Join to apply for the Service Advisor, Pinkenba role at Tesla.

What to Expect

Tesla Motors is looking for a customer service professional to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

Responsibilities
  • Answer Phone Calls, Emails and Drive-Ins to address any customer concern with the highest level of response and attention
  • Return missed phone calls, email in no less than 5 minutes
  • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
  • Accurately record issues and data into Dealer Management System. Attention to detail critical
  • Conduct Transactions with the system; walk customer through correction and provide summary
  • Communicate estimated completion time, provide regular updates and follow through on each customer vehicle
  • Coordinate the delivery time or pick up with each customer
  • Follow up with customer on services provided; ensure they are satisfied with the work performed
What You\'ll Bring
  • Ability to follow oral and written instructions with attention to detail
  • Willingness to learn new and innovative automotive technologies
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
  • Perform detailed daily record keeping and reporting
  • Effectively handle multiple priorities, organize workload, and meet deadlines
  • Work in a team-based environment and achieve a common goal
  • Dealer Management System(s), Outlook, and MS Office
  • Retail customer service preferred; Automotive Retail experience a Bonus
  • Must have and maintain a valid driver's license and an acceptable and safe driving record
  • Must have two years of driving experience
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Motor Vehicle Manufacturing, Renewable Energy Semiconductor Manufacturing, and Utilities
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