
Service Advisor, Pinkenba
1 day ago
Join to apply for the Service Advisor, Pinkenba role at Tesla.
What to ExpectTesla Motors is looking for a customer service professional to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.
Responsibilities- Answer Phone Calls, Emails and Drive-Ins to address any customer concern with the highest level of response and attention
- Return missed phone calls, email in no less than 5 minutes
- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
- Accurately record issues and data into Dealer Management System. Attention to detail critical
- Conduct Transactions with the system; walk customer through correction and provide summary
- Communicate estimated completion time, provide regular updates and follow through on each customer vehicle
- Coordinate the delivery time or pick up with each customer
- Follow up with customer on services provided; ensure they are satisfied with the work performed
- Ability to follow oral and written instructions with attention to detail
- Willingness to learn new and innovative automotive technologies
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
- Perform detailed daily record keeping and reporting
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Work in a team-based environment and achieve a common goal
- Dealer Management System(s), Outlook, and MS Office
- Retail customer service preferred; Automotive Retail experience a Bonus
- Must have and maintain a valid driver's license and an acceptable and safe driving record
- Must have two years of driving experience
- Entry level
- Full-time
- Other
- Motor Vehicle Manufacturing, Renewable Energy Semiconductor Manufacturing, and Utilities
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Service Advisor, Pinkenba
1 day ago
Brisbane, Queensland, Australia Tesla Full timeOverviewJoin to apply for the Service Advisor, Pinkenba role at Tesla.What to ExpectTesla Motors is looking for a customer service professional to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only...
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