Taxation Client Support Specialist

3 days ago

Wollongong City Council, Australia beBeeClient Full time $73,000 - $86,000
Job Description

This role is centered around delivering exceptional client service, resolving enquiries and providing tailored advice to clients across various channels. You will work as part of a collaborative team, sharing knowledge to effectively resolve issues and contribute to continuous improvements.

Main Responsibilities
  • You will assist clients through multiple channels including phone, web chat, email, paper and online portals to meet their taxation, superannuation and registration obligations.
  • Understand individual client circumstances and provide advice aligned with current legislation, policy and procedures.
  • Engage in meaningful conversations to support and facilitate clients' payment, lodgment and registration outcomes.

The ideal candidate will possess a passion for delivering excellent client service, a strong understanding of legislation, policy and procedures, and the ability to work effectively in a team environment.

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