
Skilled Transaction Support Specialist
1 week ago
Our company is seeking a skilled Customer Service Specialist to provide exceptional customer service and support to our clients. This role offers an exciting opportunity to grow within the field of procurement, utilizing your skills to assist with transactions.
Key Responsibilities:- Respond promptly and professionally to customer inquiries via telephone, email, web, and self-service portal.
- Provide transactional support and advice, ensuring accuracy and timely responses.
- Utilize knowledge base articles and reference materials for effective resolution.
- Raise tickets for unresolved inquiries and escalate issues when necessary.
- Participate in continuous improvement initiatives within Procurement Operations.
- Interpret finance policies to provide accurate advice.
- Collaborate across departments to ensure effective service delivery.
- Qualifications in business, finance, or related field, or equivalent experience.
- Exceptional customer service and communication skills, both written and oral.
- Strong interpersonal skills with empathetic communication at all levels.
- Ability to prioritize, work independently, and solve problems efficiently.
- Proficiency in online systems, including Microsoft Office.
- Experience with procurement/finance policies and procedures.
- Familiarity with incident logging systems like ServiceNow is advantageous.
- Work in a dynamic and collaborative environment.
- Competitive salary and benefits package.
- Ongoing training and development opportunities.
- Be part of an institution committed to academic excellence and innovation.
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