Hotel Operations Manager
5 days ago
Hotel Operations Manager - Night Shift
About the Role:We are seeking an experienced Hotel Operations Manager to lead our team during night shifts. The successful candidate will be responsible for overseeing all aspects of hotel operations, ensuring a seamless experience for our guests.
The ideal candidate will have previous experience in a similar role, with excellent leadership and communication skills. They will be able to motivate and direct the team to achieve high standards of customer service and financial performance.
The Hotel Operations Manager will be responsible for implementing effective systems and procedures, including cash handling, payments, and the PMS reservation system. They will also be expected to manage guest feedback and handle complaints in a professional manner.
Key Responsibilities:
- Lead and support a service-focused team during night shifts
- Oversee all aspects of hotel operations, including front office, housekeeping, and maintenance
- Develop and implement effective training programs for team members
- Monitor and maintain high standards of customer service and quality assurance
- Manage guest feedback and complaints
About You:
To be successful in this role, you will need:
- Previous experience in a similar role, preferably in a hospitality environment
- Excellent leadership and communication skills
- Able to work under pressure in a fast-paced environment
- Highly motivated and results-driven
- A passion for delivering exceptional customer service
Benefits:
This is an excellent opportunity to join a dynamic team and develop your career in the hospitality industry. We offer a competitive salary and benefits package, including:
- Opportunities for career progression
- Professional development and training
- Competitive salary and benefits package
How to Apply:
If you are a motivated and experienced Hotel Operations Manager looking for a new challenge, please submit your application, including your resume and a cover letter outlining your suitability for the role.
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