Hotel Operations Leader

1 day ago

Australia beBeeFrontOfficeManager Full time $90,000 - $120,000

Job Overview

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This role oversees all front desk operations, ensuring efficient service and meaningful experiences for our guests.

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The Front Office Manager is responsible for short- and long-term planning and management of the hotel's Front Office operation.

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Key responsibilities include maximizing room revenue and occupancy by reviewing room status daily, analyzing rate variance, monitoring credit reports, and maintaining close observation of the daily house count.

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The ideal candidate will have a pleasant personality combined with a dynamic professional attitude, able to lead a team.

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Required qualifications include 4+ years of progressive hotel Rooms Management experience (typically with Hyatt), previous hotel pre-opening experience preferred for opening hotels, and strong communication skills and leadership abilities.

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Responsibilities Include:

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  • ">
  • Short- and long-term planning and management of the hotel's Front Office operation.">
  • Maximizing room revenue and occupancy by reviewing room status daily.">
  • Analyzing rate variance, monitoring credit reports, and maintaining close observation of the daily house count.">
  • Effectively managing labor costs while meeting customer service goals/standards.">
  • Organizing, inspiring, and leading the team.">
  • Maintaining room inventory by effective assignment of guest rooms.">
  • Coaching and counseling employees to reflect excellent customer service standards.">
  • Performing tasks as needed to facilitate exceptional customer service.">
  • Maintaining excellent communication with Housekeeping and Engineering departments.">
  • Maintaining accurate information on prices, rates, specials, packages, forecasts of arrival and departure of guests daily.">
  • Understanding sell-out and oversell strategies.">
  • Handling relocation situations effectively.">
  • Preparing for sold-out situations and relocating guests.">
  • Analyzing, investigating, and resolving customer complaints in a timely and satisfactory fashion.">
  • Conducting daily pre-shifts and attending weekly revenue and marketing meetings.">
  • Driving the arrival and departure experience for transient guests, loyalty members, and Consortia guests.">
  • Implementing an effective upsell program and managing its process daily.">
  • Evolving the training of current and new staff members.">
  • Driving check-in brand standards and successful completion of quality audits.">
  • Maintaining great working relations with the Reservations team.">
  • Maintaining excellent customer service scores.">
  • Supporting We Care efforts.">
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Qualifications:

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A dynamic professional attitude, able to lead a team. Required qualifications include 4+ years of progressive hotel Rooms Management experience, previous hotel pre-opening experience preferred for opening hotels, and strong communication skills and leadership abilities.

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Benefits:

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Able to stand for long periods.

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Skills and Qualifications:

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Able to work in a fast-paced environment, detail-oriented, stress-tolerant, and possessing high energy.

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Language Requirements:

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Clear concise written and verbal communication skills in English, Spanish, and Dutch.

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Technology Requirements:

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Proficient in Microsoft Office.

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Work Schedule:

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Flexible schedule, including weekends and holidays.

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