Sales Support Lead

2 weeks ago

Richmond, Australia REA Group Full time

About the Role

The Sales Support Lead is a key position within the Customer Solutions and Operations team at REA Group. This role is responsible for leading a team to deliver best-in-class Sales Support to our National Residential and Commercial Sales teams.

Key Responsibilities

  • Lead and coach the team to deliver sales support excellence that drives trust and results, working across the business to remove roadblocks.
  • Connect the team to purpose and strategy, ensuring they understand the meaning and contribution of their role.
  • Empower the team to own their performance data, feedback, and quality conversations to support their development and progression.
  • Understand the metrics that matter and optimize how they are used to improve team productivity, efficiency, and quality.
  • Lead continuous performance improvement, of both people and processes, with the ultimate goal of driving Sales outcomes.
  • Actively manage operations and optimize the workforce to meet Sales expectations for timeliness and quality of service.
  • Effectively manage operational risk in your area of responsibility, ensuring risks are proactively identified and effectively controlled.

Requirements

  • Experience in a Sales Support and/or operational environment that is fast-paced and change-intensive.
  • A leader who can capture the hearts and minds of their team, help them understand our business purpose and strategy, and inspire them to perform and grow.
  • Proven success with creative problem-solving to deliver a better customer and employee experience.
  • Experience working as a team to continuously and sustainably improve processes and drive Sales Support outcomes.
  • Comfortable with operational metrics and improving productivity, efficiency, and quality to meet performance targets.
  • Experience working with internal stakeholders to reduce customer and employee pain points.

About REA Group

At REA Group, we're committed to providing a working environment that embraces and values diversity, equity, and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective, and fuel disruptive thinking. We know diverse teams are critical to maintaining our success and driving new business opportunities.

What We Offer

  • A hybrid and flexible approach to working.
  • Flexible parental leave offering for primary and secondary carers.
  • Programs to support mental, emotional, financial, and physical health and wellbeing.
  • Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving, and our Community Café donates 100% of revenue to charity.
  • Hack Days so you can bring your big ideas to life.
  • Performance recognition programs because hard work should never go unnoticed.

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