Sales Enablement Manager
4 months ago
Sales Enablement Manager - Agency Marketplace
We're REA
- REA Group
is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business, specialising in property.
With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.
Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to be named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.
Where the team fits in
Our reputation for outstanding customer experience and service excellence unifies our teams, and this ‘REA Way’ attracts not only new business, but our future salespeople.
The purpose of the GTM team is to embed a customer-centric culture & drive profitable customer behavior and plans.
Within the broader Customer Marketing and Commercial Effectiveness team the GTM team plays a crucial role in ensuring that the right program is taken to the right customer in the right way or place at the right time.
What the role is all about
The Sales Enablement Manager - Agency Marketplace is responsible for developing the sales plan for all the Agency Marketplace products and our end-to-end subscription offering, defining sales success metrics, monitoring sales capacity, and deploying programs, process, and tools that enable sales teams to effectively drive revenue outcomes and execute the core-aspects of their job.
Sales Enablement Managers are masters of connecting product and customer knowledge, and importantly can communicate product functionality in a customer-centric way while designing initiatives that support their adoption with customers and track their uptake via robust reporting.
Critically, the Sales Enablement Manager - Agency Marketplace role is responsible for working hand in glove with the Growth Specialist and Customer Success teams, setting them up to be successful.
This may include team training and coaching, developing new sales tools and templates, helping them to more sales and better customer onboarding/health checks, working on capacity plans, driving accountability and identifying further sales opportunities where they could focus.
The responsibilities of the role include:
- Own and lead sales strategy, planning and execution aligned to strategic business priorities, working cross functionally to drive the most profitable initiatives with greatest customer impact
- Deliver programs that enable customer-facing teams to execute the core aspects of their jobs more effectively, especially as it relates to selling and revenue performance.
- Define sales success metrics per initiative that are clear and measurable, including driving sales performance reporting per initiative, monitoring market share, and providing aggregated insights for stakeholders across the business.
- Own and drive the effectiveness of sales communication channels, ensuring sales are focused on the right priority at the right time
- Drive change management initiatives as required to support our sales team and business to adapt and evolve in market
- Drive sales capacity management to ensure sales are focused on the right priority/initiative at the right time
- Own and execute product/initiative training for sales teams leveraging product managers and L&D, ensuring all sales materials are suited to how salespeople will best engage and utilise content.
- Lead tactical offers delivered proactive quarterly and reactive when required to enable in-market commercial optimisation and improved customer sentiment.
- Management Customer Group Advisory Boards, including agenda and program, to deliver insights that help the rest of the business shape customer-centric products and initiatives
Who we’re looking for
Company Attributes
- Live and breathe the REA values - One Team, Re-imagine It, Own it, Do it with Heart, Inspire It, Keep it Real.
- Use the REALearning Framework to support your ongoing personal and professional development
- Demonstrate leadership by displaying the capabilities in the REALearning Framework. We build the capability and commitment of all employees to lead self, lead others and lead the company
Personal Attributes
- Excellent interpersonal skills, ability to influence co-workers from multiple disciplines on a daily basis
- Self-starter able to scope and deliver on key projects with little or no supervision
- Have a logical and process-orientated mindset
- Work in or be flexible to work in an agile and fast paced environment
- Be passionate about the online media industry
- Confident in both formal and informal
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