Customer Service Representative

3 weeks ago


Fitzroy, Australia Bank Australia Full time

About the Role

We are seeking a skilled Relief Customer Service Consultant to join our team at Bank Australia. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, assisting in the development of long-term relationships, and promoting our range of financial products and services.

Key Responsibilities

  • Provide exceptional customer service to meet the banking requirements of our customers
  • Assist in the development of long-term mutually rewarding relationships between our bank and its customers
  • Identify opportunities to market our range of financial products and services
  • Promote Bank Australia in a positive and professional way in our social, environmental, and sustainability strategies
  • Contribute to the success of our branches

Requirements

  • A track record in excellent customer service
  • Flexibility and willingness to travel between Bank Australia branches as required
  • Confidence in building strong relationships with customers
  • Well-developed written, verbal, and interpersonal skills
  • The ability to determine priorities and work effectively under pressure
  • FSRA Tier 2 accreditation preferred
  • Previous customer service/sales experience is essential
  • Commitment to Bank Australia's purpose, aspiration, values, and brand as well as the B Corp ethos

About Bank Australia

Bank Australia is a customer-owned bank that is committed to sustainable development and making a positive impact on the community. We are a certified B Corp and are part of a global business community that prioritizes social and environmental responsibility.

What We Offer

  • Flexible working options
  • Competitive salary and 13% super
  • Meaningful benefits to support physical and mental wellbeing
  • Opportunities for career growth and development
  • A supportive and inclusive work environment


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