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Business Development Specialist
1 week ago
Role Overview:
The Business Development Manager will be responsible for identifying and developing new service opportunities, accelerating key aftermarket business growth, and maintaining a high level of customer satisfaction.
Key Responsibilities:
- Determine market possibilities for new aftermarket products, develop these, and extend the market for established products.
- Implement processes, initiatives, and rollout of Gardner Denver's Service and Spares programs, including signing service contracts with new customers and key accounts.
- Evaluate Aftermarket opportunities, understand customer requirements, and establish Voice of Customer surveys to drive customer satisfaction and retention.
- Identify key accounts, targets, and ensure effective account management, proactive targeting for additional service work, and maintain knowledge of day-to-day market development.
- Support Customer Service Manager, Sales Specialists, Internal Personnel, and External Customers, providing weekly/monthly reports to management.
Customer Management:
- Appraise current and planned customer needs, advise on suitable product applications, and ensure high customer satisfaction in line with company Net Promoter Score (NPS).
- Offer assistance, explanation when difficulties arise, follow up complaints, and obtain satisfactory solutions.
- Maintain and develop close relationships with key accounts, ensuring their requirements are met wherever possible.
Quality:
- Support Company objectives in accordance with ISO 9001 quality accreditation.
- Eliminate risks in the working environment by conducting housekeeping, risk assessments, and audits.
- Ensure safe working environments, proper equipment operation, and personal/technical equipment usage.
Requirements:
- Demonstrated verbal and written communication skills.
- Prior experience in a business development role with a hunter mentality.
- Demonstrated analytical skills, ability to meet deadlines, and organise work priorities.
- Able to work on agreed initiatives with minimal support, willing to travel as required.
