Workers Compensation Operations Leader
2 days ago
Key Responsibilities:
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- Lead a team of Claims and Specialist personnel with varying levels of experience within the workers compensation space;
- Contribute to shaping our culture through high levels of people engagement with a view to recognising the importance of diversity and increasing our people's satisfaction levels and having pride in our goals;
- Participate in workforce planning and recruitment activities for the function;
- Monitor service performance by establishing clear goals and expectations tracking progress against goals ensuring timely feedback appropriate support addressing performance deficiencies promptly and recognising and rewarding exceptional performance;
- Mentor your team and provide them with coaching and professional support to ensure they reach their full potential. Analyse team performance trends and projections and implement remedial action to resolve issues where required;
- Promote a culture which ensures compliance to our business processes is adhered to;
- Identify areas of opportunity within your team and the business and take any action to improve outcomes for our customers and people.
We are looking for an experienced leader who has demonstrated ability to manage high-volume teams effectively, preferably within a claims management environment. The ideal candidate will possess excellent communication skills, strong analytical skills and be able to lead a team to achieve outstanding results. They should also have a strong understanding of the importance of diversity and inclusion within a workplace.
What We OfferIn addition to a competitive salary we offer a range of benefits including flexible work arrangements, paid parental leave, mental health and wellbeing support and access to career development opportunities. Our company values diversity and inclusion and offers a supportive and inclusive work environment.
The role provides a unique opportunity to make a significant impact on the business and drive growth and success. If you are a motivated and dedicated individual who is passionate about leadership and making a difference, then this may be the perfect role for you.
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