Highly Skilled Customer Support Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $85,000 - $105,000
Job Description

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to internal and external stakeholders.

Your primary responsibilities will include:

  • Providing high-level administration and customer service support to internal/external stakeholders.
  • Managing cases within CRM systems to achieve recommended close-out times and effective resolution for customers.
  • Communicating order status to suppliers and customers when required.
  • Ensuring customer queries are handled efficiently and to their satisfaction.

In this role, you will have the opportunity to develop strong ongoing relationships with customers and contribute to the success of our organization.

Required Skills and Qualifications

To succeed in this role, we expect you to have:

  • Previous experience in fast-paced admin and customer service environments.
  • Experience using SAP databases.
  • Proficiency in CRMs (Salesforce preferred).
  • Advanced attention to detail, accuracy, and quality.
  • Ability to prioritize tasks and problem-solve under pressure.
  • Effective communication skills, both written and verbal.
  • Ability to multitask and build strong relationships with customers.
Benefits

We offer a dynamic and supportive work environment that fosters growth and development. You will have opportunities to learn and grow with our company, and we value diversity and seek curious individuals who thrive in environments of change.

Our Career Advancement Opportunities

We believe in developing our employees' skills and providing them with opportunities for growth and advancement. Our goal is to provide a challenging and rewarding career path for our employees.

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