Rental Service Agent

6 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $45,000 - $60,000
Customer Service Agent

At our car rental company, we're seeking a skilled customer service professional to join our team as a Rental Service Agent.

Job Description:

We are looking for an enthusiastic and service-focused individual who will be the first point of contact for all our customers offering stress-free end-to-end solutions for their rental needs. As a key member of our team, you'll be responsible for supporting our branch within Griffith and providing exceptional customer experiences through face-to-face and phone interactions.

Key Responsibilities:
  • Providing detailed information regarding rental agreements, insurance, guidelines and procedures to customers
  • Managing vehicle quality assurance inspections, including operational checks, reporting damages or issues and detailing vehicles
  • Working with a team to achieve daily goals and business objectives
  • Maintaining a high level of operational adherence in line with company standards, policies and procedures
Requirements:

To succeed in this role, you'll need a 'can do' attitude, willingness to go above and beyond for customers and fellow team members, and a strong ability to resolve customer queries quickly and accurately. A proactive problem solver with strong attention to detail is essential for this position.

What We Offer:

As a valued member of our team, you'll have the opportunity to work in a fast-paced and dynamic environment with a supportive team. You'll also have access to ongoing training and development opportunities to enhance your skills and knowledge.

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