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Retail Banking Customer Support Position

2 weeks ago

Perth, Western Australia Commonwealth Bank Full time

Commonwealth Bank is seeking a highly skilled and experienced professional to join our team as a Customer Service Representative in Joondalup.

Role Overview

This role offers an exciting opportunity to work in a dynamic retail banking environment, where you will be responsible for delivering exceptional customer service and support to our valued customers.

Key Accountabilities
  • Develop and maintain strong relationships with customers, understanding their needs and preferences
  • Provide personalized service to customers, ensuring their needs are met and exceeded
  • Work collaboratively with colleagues to achieve sales targets and meet customer demands
  • Identify and resolve customer complaints and issues promptly and professionally
Requirements
  • Proven experience in a customer-facing role, with a focus on delivering exceptional customer service
  • Strong communication and interpersonal skills
  • Able to work in a fast-paced environment with competing priorities
  • Ability to learn and adapt quickly to changing business needs