
Customer Obsessed Retail Leader
2 weeks ago
The ideal candidate will lead customer-obsessed teams, driving sales and revenue growth while ensuring safe and compliant operations.
This is a hands-on role that requires meaningful interaction with Cluster Managers and Store Managers to coach, develop, and solve problems side-by-side.
The successful candidate will own store standards and customer satisfaction across the region, making empowered decisions and resolving issues on the spot when necessary.
They will also identify opportunities for retail innovation and improvement, contributing to shaping strategy and suggesting changes to policy or processes.
- Commercial & Performance Delivery: Own sales, wages, EBIT, expense and trade KPI targets (Conversion, ATV, IPC, Loyalty) across the region, driving profitable growth and disciplined cost control.
- In-Store Presence: Lead with a strong store visit cadence, coaching Cluster Managers and Store Teams to deliver outstanding customer experiences and commercial outcomes.
- Customer & Brand Leadership: Own store standards and customer satisfaction; ensure every store executes product storytelling, VM, and service standards that bring the brand to life.
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