Digital Product Manager
3 days ago
Job Description:
">The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy.
This role will be accountable for effective end-to-end management of digital products, taking them from strategy through to implementation, support, and continuous improvement to meet organisational and NSW Government objectives.
">Day-to-Day Responsibilities:
">- Manage and prioritise the product backlog to ensure alignment with business objectives and user needs, focusing on delivering maximum value.
- Plan and organise sprints, working with cross-functional teams to set goals, define timelines, and ensure timely delivery of high-quality increments.
- Refine and write clear, actionable user stories, collaborating with stakeholders and the development team to clarify requirements.
- Conduct customer research, gather feedback, and analyse trends to inform product decisions and ensure the product meets user needs.
- Lead and collaborate with the Agile development team, facilitating stand-ups, sprint reviews, and retrospectives, while driving continuous improvement.
Required Skills and Qualifications:
">- Demonstrated experience in managing product streams by defining and executing product vision, validating features, resolving issues, and prioritising inputs to support decision-making.
- Demonstrated experience in managing product roadmaps based on customer insights to define user stories, acceptance criteria, and success metrics, ensuring customer-centric design and delivery.
- Experience in conducting research and stakeholder consultations to identify product enhancements and assess market trends, driving innovative ideas for high-performance product development and roadmaps.
- Experience in developing and managing stakeholder relationships through effective communication, expectation management, and negotiation to ensure successful product and service delivery and achieve desired outcomes.
- Experience in conducting analysis to identify issues and risks, recommending solutions, and escalating matters to ensure understanding and resolution.
Benefits:
">This opportunity offers the chance to work with a forward-thinking organisation that values innovation and collaboration. You will have the opportunity to develop your skills and expertise in product management, working with a talented team of professionals who share your passion for delivering exceptional results.
In addition, this role offers the potential for professional growth and development, with opportunities for career advancement and continuing education.
You will also have access to a range of benefits, including flexible working arrangements, opportunities for remote work, and a supportive and inclusive work environment.
Other Information:
">A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.
Please note that AI tools should be used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.
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