Customer Experience Manager

1 week ago


Preston, Victoria, Australia Coles Full time
Job Description

We are seeking a dedicated and passionate Customer Experience Manager to join our team at Coles. As a key member of our services team, you will be responsible for delivering exceptional customer experiences through effective trolley management and cleaning services.

About the Role

You will be managing all aspects of trolley collection and cleaning services, ensuring our customers' shopping experiences are consistently safe, seamless, and welcoming. This role requires strong leadership skills, with the ability to coach and develop your team through leading by example.

Responsibilities:
  • Lead a team of customer experience specialists in providing exceptional customer service
  • Manage trolley collection and cleaning services to ensure high standards are maintained
  • Collaborate with colleagues to achieve business objectives and improve customer satisfaction
  • Develop and implement strategies to enhance customer experience and drive sales growth
Requirements:
  • Leadership experience with the ability to coach and develop your team
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Flexible and adaptable approach to work
What We Offer

We offer a competitive salary package, including an estimated $70,000 - $80,000 per year, depending on experience. Additionally, we provide opportunities for career development, recognition and rewards, and a collaborative and supportive work environment.

About Us

Coles is one of Australia's largest retailers, operating over 800 supermarkets across the country. We are committed to providing excellent customer service and creating a positive shopping experience for our customers.



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